NextGen Healthcare EHR vs. Qualifacts Insync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NextGen Healthcare EHR
Score 7.9 out of 10
N/A
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based…N/A
Qualifacts Insync
Score 4.7 out of 10
N/A
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.N/A
Pricing
NextGen Healthcare EHRQualifacts Insync
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NextGen Healthcare EHRQualifacts Insync
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
NextGen Healthcare EHRQualifacts Insync
Top Pros
Top Cons
Features
NextGen Healthcare EHRQualifacts Insync
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
NextGen Healthcare EHR
8.4
16 Ratings
9% above category average
Qualifacts Insync
3.7
14 Ratings
70% below category average
Real-time eligibility verification8.616 Ratings3.614 Ratings
Claims management8.016 Ratings3.814 Ratings
Coding8.615 Ratings3.913 Ratings
Patient billing9.014 Ratings3.613 Ratings
Financial Reporting8.014 Ratings3.714 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
NextGen Healthcare EHR
8.6
13 Ratings
7% above category average
Qualifacts Insync
7.8
15 Ratings
2% below category average
Rule-based scheduling8.01 Ratings8.012 Ratings
Automated appointment reminders8.313 Ratings8.411 Ratings
Automated patient check-in9.01 Ratings6.36 Ratings
Multi-location support9.01 Ratings8.510 Ratings
Calendar interface8.510 Ratings8.011 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
NextGen Healthcare EHR
6.9
16 Ratings
5% below category average
Qualifacts Insync
3.7
15 Ratings
65% below category average
Charting / document management7.516 Ratings4.115 Ratings
Templates6.715 Ratings4.215 Ratings
Patient portal6.516 Ratings3.112 Ratings
Mobile/tablet support6.011 Ratings2.910 Ratings
Fax integration7.01 Ratings2.87 Ratings
Integration with other EMR and PM systems7.710 Ratings1.63 Ratings
Workflow automation5.01 Ratings3.511 Ratings
Speech recognition7.511 Ratings7.24 Ratings
Customization7.313 Ratings3.914 Ratings
E-prescribing8.015 Ratings3.711 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
NextGen Healthcare EHR
7.7
16 Ratings
9% below category average
Qualifacts Insync
8.6
14 Ratings
2% above category average
HIPAA compliance9.016 Ratings8.814 Ratings
Role-based permission levels6.01 Ratings8.513 Ratings
Data backups and redundancy9.01 Ratings8.511 Ratings
Local mode / networking failsafe7.01 Ratings8.610 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
NextGen Healthcare EHR
6.8
16 Ratings
14% below category average
Qualifacts Insync
8.3
14 Ratings
6% above category average
Task tracking6.01 Ratings8.012 Ratings
Specialty-specific workflows6.01 Ratings8.012 Ratings
Multi-office / multi-physician capabilities8.516 Ratings8.812 Ratings
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NextGen Healthcare EHRQualifacts Insync
Small Businesses
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Score 8.6 out of 10
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Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
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User Ratings
NextGen Healthcare EHRQualifacts Insync
Likelihood to Recommend
8.0
(17 ratings)
4.5
(17 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
6.4
(11 ratings)
1.0
(1 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
1.8
(1 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
NextGen Healthcare EHRQualifacts Insync
Likelihood to Recommend
NextGen Healthcare
I would recommend NextGen Healthcare EHR 9 times out of 10 for a mid-sized multi-specialty practice, internal medicine, family practice, peds, and behavioral health (for CHCs, FQHCs, and private practice), but beyond that, I don't believe that NextGen Healthcare EHR is the best solution most times. Consider having all staff at all levels read "Raving Fans" and employ the model. Do what you do well, don't do what you can't do well. You'll be far more successful.
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Qualifacts Systems
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros
NextGen Healthcare
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
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Qualifacts Systems
  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Cons
NextGen Healthcare
  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
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Qualifacts Systems
  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Likelihood to Renew
NextGen Healthcare
No answers on this topic
Qualifacts Systems
We are shopping for a replacement software now.
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Usability
NextGen Healthcare
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
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Qualifacts Systems
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
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Performance
NextGen Healthcare
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
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Qualifacts Systems
No answers on this topic
Support Rating
NextGen Healthcare
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
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Qualifacts Systems
No answers on this topic
Alternatives Considered
NextGen Healthcare
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
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Qualifacts Systems
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
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Return on Investment
NextGen Healthcare
  • Our AR days are very low compared to industry standard.
  • We end up using many 3rd party tools (IMO, virtual scribes, voice recognition, etc.) to accommodate shortfalls.
  • In my experience, some support issues take over a year to resolve. In the meantime, you have to develop workarounds.
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Qualifacts Systems
  • We love the ease of use, it really creates a smooth process between departments.
  • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
  • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
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ScreenShots

NextGen Healthcare EHR Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler