EHR 24/7 by Office Ally vs. Qualifacts Insync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EHR 24/7
Score 6.5 out of 10
N/A
Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. For $29.95 per month/provider, Office Ally offers EHR 24/7, an Electronic Health Records Program designed to allow healthcare providers to spend more time with patients and less time on paperwork.
$39.95
per month
Qualifacts Insync
Score 4.7 out of 10
N/A
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.N/A
Pricing
EHR 24/7 by Office AllyQualifacts Insync
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EHR 24/7Qualifacts Insync
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
EHR 24/7 by Office AllyQualifacts Insync
Top Pros
Top Cons
Features
EHR 24/7 by Office AllyQualifacts Insync
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
EHR 24/7 by Office Ally
9.0
2 Ratings
16% above category average
Qualifacts Insync
3.7
14 Ratings
70% below category average
Real-time eligibility verification9.01 Ratings3.614 Ratings
Claims management9.01 Ratings3.814 Ratings
Coding9.01 Ratings3.913 Ratings
Patient billing9.01 Ratings3.613 Ratings
Financial Reporting9.02 Ratings3.714 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
EHR 24/7 by Office Ally
9.0
2 Ratings
12% above category average
Qualifacts Insync
7.8
15 Ratings
2% below category average
Rule-based scheduling9.02 Ratings8.012 Ratings
Automated appointment reminders9.02 Ratings8.411 Ratings
Automated patient check-in9.01 Ratings6.36 Ratings
Multi-location support9.01 Ratings8.510 Ratings
Calendar interface9.01 Ratings8.011 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
EHR 24/7 by Office Ally
8.4
1 Ratings
15% above category average
Qualifacts Insync
3.7
15 Ratings
65% below category average
Charting / document management8.01 Ratings4.115 Ratings
Templates8.01 Ratings4.215 Ratings
Patient portal8.01 Ratings3.212 Ratings
Mobile/tablet support9.01 Ratings3.010 Ratings
Fax integration8.01 Ratings2.87 Ratings
Integration with other EMR and PM systems9.01 Ratings1.63 Ratings
Workflow automation8.01 Ratings3.511 Ratings
Speech recognition9.01 Ratings7.24 Ratings
Customization8.01 Ratings3.914 Ratings
E-prescribing9.01 Ratings3.811 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
EHR 24/7 by Office Ally
9.3
2 Ratings
10% above category average
Qualifacts Insync
8.6
14 Ratings
2% above category average
HIPAA compliance10.02 Ratings8.814 Ratings
Role-based permission levels9.02 Ratings8.513 Ratings
Data backups and redundancy9.01 Ratings8.511 Ratings
Local mode / networking failsafe9.01 Ratings8.610 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
EHR 24/7 by Office Ally
8.7
2 Ratings
10% above category average
Qualifacts Insync
8.3
14 Ratings
6% above category average
Task tracking9.01 Ratings8.012 Ratings
Specialty-specific workflows9.01 Ratings8.012 Ratings
Multi-office / multi-physician capabilities8.02 Ratings8.812 Ratings
Best Alternatives
EHR 24/7 by Office AllyQualifacts Insync
Small Businesses
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Score 8.6 out of 10
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Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
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Score 8.3 out of 10
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User Ratings
EHR 24/7 by Office AllyQualifacts Insync
Likelihood to Recommend
9.0
(2 ratings)
4.6
(17 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
6.0
(1 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
EHR 24/7 by Office AllyQualifacts Insync
Likelihood to Recommend
Office Ally
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
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Qualifacts Systems
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros
Office Ally
  • User friendly
  • Structure of the software
  • paper less
  • software is simple
  • I can do almost all work with one software.
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Qualifacts Systems
  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Cons
Office Ally
  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
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Qualifacts Systems
  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Likelihood to Renew
Office Ally
No answers on this topic
Qualifacts Systems
We are shopping for a replacement software now.
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Usability
Office Ally
No answers on this topic
Qualifacts Systems
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
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Support Rating
Office Ally
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
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Qualifacts Systems
No answers on this topic
Alternatives Considered
Office Ally
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
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Qualifacts Systems
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
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Return on Investment
Office Ally
  • Very positive
  • It makes my work easy
  • I can centralize my work to this software.
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Qualifacts Systems
  • We love the ease of use, it really creates a smooth process between departments.
  • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
  • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
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ScreenShots

EHR 24/7 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler