Prime Suite EHR vs. Qualifacts Insync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Prime Suite EHR
Score 10.0 out of 10
N/A
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations…N/A
Qualifacts Insync
Score 4.7 out of 10
N/A
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.N/A
Pricing
Prime Suite EHRQualifacts Insync
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Prime Suite EHRQualifacts Insync
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredRequired
Additional Details
More Pricing Information
Features
Prime Suite EHRQualifacts Insync
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Prime Suite EHR
8.0
2 Ratings
4% above category average
Qualifacts Insync
3.7
14 Ratings
70% below category average
Coding8.02 Ratings3.913 Ratings
Real-time eligibility verification00 Ratings3.614 Ratings
Claims management00 Ratings3.814 Ratings
Patient billing00 Ratings3.613 Ratings
Financial Reporting00 Ratings3.714 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Prime Suite EHR
10.0
2 Ratings
22% above category average
Qualifacts Insync
7.8
15 Ratings
2% below category average
Automated appointment reminders10.02 Ratings8.411 Ratings
Multi-location support10.02 Ratings8.510 Ratings
Rule-based scheduling00 Ratings8.012 Ratings
Automated patient check-in00 Ratings6.36 Ratings
Calendar interface00 Ratings8.011 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Prime Suite EHR
6.6
3 Ratings
9% below category average
Qualifacts Insync
3.7
15 Ratings
65% below category average
Charting / document management7.83 Ratings4.115 Ratings
Templates6.73 Ratings4.215 Ratings
Patient portal7.93 Ratings3.212 Ratings
Mobile/tablet support3.12 Ratings3.010 Ratings
Integration with other EMR and PM systems5.01 Ratings1.63 Ratings
E-prescribing9.02 Ratings3.811 Ratings
Fax integration00 Ratings2.87 Ratings
Workflow automation00 Ratings3.511 Ratings
Speech recognition00 Ratings7.24 Ratings
Customization00 Ratings3.914 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Prime Suite EHR
9.8
3 Ratings
15% above category average
Qualifacts Insync
8.6
14 Ratings
2% above category average
HIPAA compliance9.63 Ratings8.814 Ratings
Role-based permission levels9.63 Ratings8.513 Ratings
Data backups and redundancy10.02 Ratings8.511 Ratings
Local mode / networking failsafe10.02 Ratings8.610 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Prime Suite EHR
9.6
3 Ratings
20% above category average
Qualifacts Insync
8.3
14 Ratings
6% above category average
Task tracking10.03 Ratings8.012 Ratings
Specialty-specific workflows10.02 Ratings8.012 Ratings
Multi-office / multi-physician capabilities8.93 Ratings8.812 Ratings
Best Alternatives
Prime Suite EHRQualifacts Insync
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
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User Ratings
Prime Suite EHRQualifacts Insync
Likelihood to Recommend
5.6
(3 ratings)
4.6
(17 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
Prime Suite EHRQualifacts Insync
Likelihood to Recommend
Greenway Health
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Qualifacts Systems
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros
Greenway Health
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
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Qualifacts Systems
  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Cons
Greenway Health
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
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Qualifacts Systems
  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Likelihood to Renew
Greenway Health
No answers on this topic
Qualifacts Systems
We are shopping for a replacement software now.
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Usability
Greenway Health
No answers on this topic
Qualifacts Systems
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
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Alternatives Considered
Greenway Health
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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Qualifacts Systems
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
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Return on Investment
Greenway Health
No answers on this topic
Qualifacts Systems
  • We love the ease of use, it really creates a smooth process between departments.
  • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
  • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
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ScreenShots

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler