Qualifacts Insync vs. Salesforce Health Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Qualifacts Insync
Score 4.7 out of 10
N/A
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.N/A
Salesforce Health Cloud
Score 8.5 out of 10
N/A
Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Teams are able to work across entire patient and member groups to provide care, faster.N/A
Pricing
Qualifacts InsyncSalesforce Health Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Qualifacts InsyncSalesforce Health Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Qualifacts InsyncSalesforce Health Cloud
Top Pros
Top Cons
Features
Qualifacts InsyncSalesforce Health Cloud
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Qualifacts Insync
3.7
14 Ratings
70% below category average
Salesforce Health Cloud
-
Ratings
Real-time eligibility verification3.614 Ratings00 Ratings
Claims management3.814 Ratings00 Ratings
Coding3.913 Ratings00 Ratings
Patient billing3.613 Ratings00 Ratings
Financial Reporting3.714 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Qualifacts Insync
7.8
15 Ratings
2% below category average
Salesforce Health Cloud
-
Ratings
Rule-based scheduling8.012 Ratings00 Ratings
Automated appointment reminders8.411 Ratings00 Ratings
Automated patient check-in6.36 Ratings00 Ratings
Multi-location support8.510 Ratings00 Ratings
Calendar interface8.011 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Qualifacts Insync
3.7
15 Ratings
65% below category average
Salesforce Health Cloud
-
Ratings
Charting / document management4.115 Ratings00 Ratings
Templates4.215 Ratings00 Ratings
Patient portal3.112 Ratings00 Ratings
Mobile/tablet support2.910 Ratings00 Ratings
Fax integration2.87 Ratings00 Ratings
Integration with other EMR and PM systems1.63 Ratings00 Ratings
Workflow automation3.511 Ratings00 Ratings
Speech recognition7.24 Ratings00 Ratings
Customization3.914 Ratings00 Ratings
E-prescribing3.711 Ratings00 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Qualifacts Insync
8.6
14 Ratings
2% above category average
Salesforce Health Cloud
-
Ratings
HIPAA compliance8.814 Ratings00 Ratings
Role-based permission levels8.513 Ratings00 Ratings
Data backups and redundancy8.511 Ratings00 Ratings
Local mode / networking failsafe8.610 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Qualifacts Insync
8.3
14 Ratings
6% above category average
Salesforce Health Cloud
-
Ratings
Task tracking8.012 Ratings00 Ratings
Specialty-specific workflows8.012 Ratings00 Ratings
Multi-office / multi-physician capabilities8.812 Ratings00 Ratings
Best Alternatives
Qualifacts InsyncSalesforce Health Cloud
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Intergy EHR
Intergy EHR
Score 7.0 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Qualifacts InsyncSalesforce Health Cloud
Likelihood to Recommend
4.5
(17 ratings)
9.0
(1 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Qualifacts InsyncSalesforce Health Cloud
Likelihood to Recommend
Qualifacts Systems
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Salesforce
The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [Salesforce] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.
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Pros
Qualifacts Systems
  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Salesforce
  • [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
  • We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
  • [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
  • Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
  • We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.
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Cons
Qualifacts Systems
  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Salesforce
  • They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
  • [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.
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Likelihood to Renew
Qualifacts Systems
We are shopping for a replacement software now.
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Salesforce
No answers on this topic
Usability
Qualifacts Systems
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
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Salesforce
No answers on this topic
Alternatives Considered
Qualifacts Systems
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
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Salesforce
When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
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Return on Investment
Qualifacts Systems
  • We love the ease of use, it really creates a smooth process between departments.
  • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
  • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
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Salesforce
  • Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
  • [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
  • It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
  • There are automation tools [that] are used to send emails for reminders of policies.
  • Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.
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ScreenShots

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler