Likelihood to Recommend Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
Read full review The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [
Salesforce ] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.
Read full review Pros Easy launch from the scheduler to all aspects of patient chart Smooth processes from check-in to accounts receivable Individualized support, especially on the RCM side with Account Managers User-friendly interface and excellent email/phone support Ability to customize with the Implementation team On-site training - so very helpful! Read full review [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy]. We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment. [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed. Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure. We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user. Read full review Cons We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package Read full review They can have standard pages or components which can directly be used to book or record the appointment with the practitioner. [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated. Read full review Likelihood to Renew We are shopping for a replacement software now.
Read full review Usability We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
Read full review Alternatives Considered NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
Read full review When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here
Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
Read full review Return on Investment We love the ease of use, it really creates a smooth process between departments. We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error. The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues. Read full review Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry. [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data. It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client. There are automation tools [that] are used to send emails for reminders of policies. Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap. Read full review ScreenShots Qualifacts Insync Screenshots