What users are saying about
18 Ratings
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Top Rated
455 Ratings
18 Ratings
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Score 9.4 out of 100

Zapier

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Top Rated
455 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Integromat

Integromat is a well suited platform when you want to connect to multiple apps. The errors can be fixed very easily. Because of the user friendly interface, it becomes quite easy to visualize and automate the work which usually takes minutes only. The user simply needs to drag and drop and it handles the rest. Integrating with Google apps is a powerful feature of Integromat. Also, one can easily connect to hundreds of featured app or even an API.
Anonymous | TrustRadius Reviewer

Zapier

Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
Thomas (TC) Riley | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

Integromat
9.0
Zapier
8.4
Pre-built connectors
Integromat
8.8
Zapier
9.1
Connector modification
Integromat
8.8
Zapier
8.0
Support for real-time and batch integration
Integromat
8.4
Zapier
7.5
Data quality services
Integromat
9.4
Zapier
8.5
Data security features
Integromat
9.3
Zapier
8.3
Monitoring console
Integromat
9.1
Zapier
8.7

Pros

Integromat

  • Any Google apps can be easily connected.
  • Fixing of errors is quite easy.
  • Drag and drop to simply connect to multiple apps.
  • Saves a lot of time and effort.
  • User-friendly interface.
Ankur Arora | TrustRadius Reviewer

Zapier

  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
Omri Friedel - CPA, CA | TrustRadius Reviewer

Cons

Integromat

  • There are always new platforms and connections that we'd like to see
  • More flexibility in paying for operations (tasks) on a sliding scale, instead of by tier
  • More thorough support documentation on connecting various platforms and troubleshooting errors
Thomas (TC) Riley | TrustRadius Reviewer

Zapier

  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Integromat

No score
No answers yet
No answers on this topic

Zapier

Zapier 10.0
Based on 1 answer
Zapier is now very much an integral part of our business and we could not operate without it!
Malessa Brisbane | TrustRadius Reviewer

Usability

Integromat

Integromat 9.0
Based on 1 answer
This would be a rating for a data-centric team or user. If you don't have a lot of experience working with data and systems/tools like Integromat, then it could definitely be a challenge for you. By no means is Integromat the 'entry-level' tool in the connector world. However, if you have the skillset or team to take advantage of everything Integromat offers, it is incredibly user-friendly and straightforward to use.
Thomas (TC) Riley | TrustRadius Reviewer

Zapier

Zapier 9.7
Based on 5 answers
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Anonymous | TrustRadius Reviewer

Support Rating

Integromat

Integromat 8.3
Based on 3 answers
The pricing schema is very attractive, almost 50% lower than the competition. You could start from free and then grow. It has a pretty big library of connections to other apps and services, which really helps you when everything is a mess. Integromat has a really easy-to-use interface. You could do almost everything with fewer than 5 clicks. Scenarios (automation steps to complete a routine) have graphics so you can configure them more easily.
Edgar Romero | TrustRadius Reviewer

Zapier

Zapier 9.2
Based on 11 answers
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
David Hoffman | TrustRadius Reviewer

Alternatives Considered

Integromat

Integromat is a powerful integration platform that handles most of the automation part. It has a user friendly visual studio on which a user can simply drag and drop to do most of the work. Also, it can be connected to Google apps and has support to more than 600+ apps. [It] can even connect to an API which makes it a competitive product as compared to other products available in the market. Also, it is quite cheaper than other products and the support by the customer services team is also good. It has helped us to save a lot of time and cost.
Anonymous | TrustRadius Reviewer

Zapier

  • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
  • Zapier has more functions for each software they connect
  • Zapier has their own services that are very useful
  • They have so many existing work flows that you can easily add
Omar Abdelrehim | TrustRadius Reviewer

Return on Investment

Integromat

  • Building of a model to reduce the churn.
  • Automating most of the repetitive tasks that previously required user intervention.
  • The same automated process can be implemented for our various clients.
Ankur Arora | TrustRadius Reviewer

Zapier

  • It saves us hours of time every week being able to connect services automatically.
  • It enables automations to happen that would not otherwise be possible at all.
  • It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity.
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

Pricing Details

Integromat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Integromat Editions & Modules

Additional Pricing Details

Zapier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zapier Editions & Modules

Edition
Starter$24.991
Professional$61.251
Team$373.751
Company$748.751
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Integromat
9.1
Zapier
9.4

Likelihood to Renew

Integromat
Zapier
10.0

Usability

Integromat
9.0
Zapier
9.7

Support Rating

Integromat
8.3
Zapier
9.2

Add comparison