Genesys IVR vs. Pindrop

Genesys IVR

7 Reviews and Ratings

Pindrop

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genesys IVR	Score 9.0 out of 10	N/A	Genesys provides IVR (interactive voice response) products and services.	N/A
Pindrop	Score 7.0 out of 10	N/A	Pindrop in Atlanta offers telephone fraud detection technology, Phoneprinting, as part of their fraud prevention services for call centers that use voice analytic technology to prevent telephone fraud. Pindrop's authentication helps contact centers authenticate legitimate callers to reduce call handle times, enable personalization, and improve customer experience.	N/A

Pricing

Genesys IVR

Pindrop

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Genesys IVR	Pindrop
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Genesys IVR	Pindrop
Top Pros	Pro Text to speech Pro Natural language Pro Chat bots	Pro High security Pro Call center Pro Fraud detection
Top Cons	Minus Customization options Minus Communication channels Minus Customer interaction	Minus Bit cumbersome Minus Takes some time Minus Provide free

Best Alternatives
	Genesys IVR	Pindrop
Small Businesses	RingCentral Contact Center Score 7.9 out of 10	RingCentral Contact Center Score 7.9 out of 10
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	Zoom Contact Center Score 9.2 out of 10
Enterprises	Verint Speech Analytics Score 8.9 out of 10	Verint Speech Analytics Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Genesys IVR	Pindrop
Likelihood to Recommend	9.2 (2 ratings)	- (0 ratings)

User Testimonials
	Genesys IVR	Pindrop
Likelihood to Recommend	Genesys Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX. Incentivized Verified User Anonymous Read full review	Pindrop No answers on this topic
Pros	Genesys Route large volume of clients to the correct queue Enable customization of IVR messages and routing Enable flexibility to control which specific clients get routed to with teams or agents. Incentivized Verified User Anonymous Read full review	Pindrop No answers on this topic
Cons	Genesys UI Could be made more user friendly Better reporting capabilities Code Versioning Incentivized Verified User Anonymous Read full review	Pindrop No answers on this topic
Alternatives Considered	Genesys Tested this software. I did not find it met our business needs Incentivized Verified User Anonymous Read full review	Pindrop No answers on this topic
Return on Investment	Genesys Enhanced CX A useful touchpoint in the customer journey Taking Digital Banking to the next level Incentivized Verified User Anonymous Read full review	Pindrop No answers on this topic
ScreenShots