Genesys IVR vs. Ravelin

Genesys IVR

7 Reviews and Ratings

Ravelin

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genesys IVR	Score 9.0 out of 10	N/A	Genesys provides IVR (interactive voice response) products and services.	N/A
Ravelin	Score 9.4 out of 10	N/A	Ravelin in London provides technology and support to help online businesses prevent advanced fraud threats and accept payments confidently.	N/A

Pricing

Genesys IVR

Ravelin

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Genesys IVR	Ravelin
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Genesys IVR	Ravelin
Top Pros	Pro Text to speech Pro Natural language Pro Chat bots	No answers on this topic
Top Cons	Minus Customization options Minus Communication channels Minus Customer interaction	No answers on this topic

Best Alternatives
	Genesys IVR	Ravelin
Small Businesses	RingCentral Contact Center Score 7.9 out of 10	No answers on this topic
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	No answers on this topic
Enterprises	Verint Speech Analytics Score 8.9 out of 10	F5 Distributed Cloud Bot Defense Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Genesys IVR	Ravelin
Likelihood to Recommend	9.2 (2 ratings)	- (0 ratings)

User Testimonials
	Genesys IVR	Ravelin
Likelihood to Recommend	Genesys Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX. Incentivized Verified User Anonymous Read full review	Ravelin No answers on this topic
Pros	Genesys Route large volume of clients to the correct queue Enable customization of IVR messages and routing Enable flexibility to control which specific clients get routed to with teams or agents. Incentivized Verified User Anonymous Read full review	Ravelin No answers on this topic
Cons	Genesys UI Could be made more user friendly Better reporting capabilities Code Versioning Incentivized Verified User Anonymous Read full review	Ravelin No answers on this topic
Alternatives Considered	Genesys Tested this software. I did not find it met our business needs Incentivized Verified User Anonymous Read full review	Ravelin No answers on this topic
Return on Investment	Genesys Enhanced CX A useful touchpoint in the customer journey Taking Digital Banking to the next level Incentivized Verified User Anonymous Read full review	Ravelin No answers on this topic
ScreenShots