Genesys IVR vs. UltraCart

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 9.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
UltraCart
Score 0.0 out of 10
N/A
UltraCart is a hosted ecommerce platform from the company of the same name in Chattanooga, TN.
$49.95
per month
Pricing
Genesys IVRUltraCart
Editions & Modules
No answers on this topic
Growing Business - Small
$49.95
per month
Growing Business - Medium
$79.95
per month
Growing Business - Large
$229.95
per month
Enterprise
$499.95
per month
Offerings
Pricing Offerings
Genesys IVRUltraCart
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Genesys IVRUltraCart
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Genesys IVRUltraCart
Small Businesses
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Score 7.9 out of 10
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Score 10.0 out of 10
Medium-sized Companies
Zoom Contact Center
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Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Verint Speech Analytics
Verint Speech Analytics
Score 8.9 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
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User Ratings
Genesys IVRUltraCart
Likelihood to Recommend
9.2
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRUltraCart
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
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UltraCart
No answers on this topic
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Read full review
UltraCart
No answers on this topic
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
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UltraCart
No answers on this topic
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
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UltraCart
No answers on this topic
Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Read full review
UltraCart
No answers on this topic
ScreenShots