Genesys DX (discontinued) vs. Intercom
Genesys DX (discontinued) vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Genesys DX (discontinued) | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Genesys DX (discontinued) | Intercom | |
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Top Pros |
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Top Cons |
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Genesys DX (discontinued) | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Genesys DX (discontinued) | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Olark Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | LiveChat Score 8.3 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys DX (discontinued) | Intercom | |
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Likelihood to Recommend | 8.3 (53 ratings) | 8.9 (251 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 8.2 (20 ratings) | 8.7 (159 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.3 (21 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Genesys DX (discontinued) | Intercom | |
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Likelihood to Recommend | Discontinued Products | Intercom |
Pros | Discontinued Products | Intercom |
Cons | Discontinued Products | Intercom |
Likelihood to Renew | Discontinued Products No answers on this topic | Intercom |
Usability | Discontinued Products | Intercom |
Reliability and Availability | Discontinued Products No answers on this topic | Intercom |
Performance | Discontinued Products No answers on this topic | Intercom |
Support Rating | Discontinued Products | Intercom |
Online Training | Discontinued Products No answers on this topic | Intercom |
Implementation Rating | Discontinued Products No answers on this topic | Intercom |
Alternatives Considered | Discontinued Products | Intercom |
Return on Investment | Discontinued Products | Intercom |
ScreenShots | Intercom Screenshots |