Intercom vs. ReachMail
Intercom vs. ReachMail
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
ReachMail | N/A | ReachMail focuses on assisting email marketers in achieving delivery success, and present their services a a guide in the ever-changing world of marketing and transactional email. ReachMail includes tools like optimized time-of-day sending, integrated list hygiene and expert support. | $9 per month |
Intercom | ReachMail | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ReachMail | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
Intercom | ReachMail | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
| ||||||||||||||||||||||||||||||
Email & Online Marketing |
| ||||||||||||||||||||||||||||||
Reporting & Analytics |
| ||||||||||||||||||||||||||||||
Pre-Send Testing |
|
Intercom | ReachMail | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Mad Mimi Score 10.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | VerticalResponse Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emma by Marigold Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ReachMail | |
---|---|---|
Likelihood to Recommend | 8.9 (251 ratings) | 10.0 (10 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.7 (159 ratings) | 8.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ReachMail | |
---|---|---|
Likelihood to Recommend | Intercom | ReachMail, Inc |
Pros | Intercom | ReachMail, Inc |
Cons | Intercom | ReachMail, Inc |
Likelihood to Renew | Intercom | ReachMail, Inc No answers on this topic |
Usability | Intercom | ReachMail, Inc |
Reliability and Availability | Intercom | ReachMail, Inc No answers on this topic |
Performance | Intercom | ReachMail, Inc No answers on this topic |
Support Rating | Intercom | ReachMail, Inc No answers on this topic |
Online Training | Intercom | ReachMail, Inc No answers on this topic |
Implementation Rating | Intercom | ReachMail, Inc No answers on this topic |
Alternatives Considered | Intercom | ReachMail, Inc |
Return on Investment | Intercom | ReachMail, Inc |
ScreenShots | Intercom Screenshots |