Intercom vs. Marigold Engage
Intercom vs. Marigold Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Marigold Engage | N/A | Marigold Engage (replacing the former Selligent Marketing Cloud) is an omnichannel marketing cloud platform. The technology provides actionable insights that help companies to deliver more personalized and valuable consumer engagements, resulting in compelling experiences across all channels. Marigold Engage combines universal data integration, AI-driven automation, and omnichannel execution, so marketing teams can run extensive campaigns with ease. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Marigold Engage | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Marigold Engage | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Mautic Score 9.1 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | The Trade Desk Score 8.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Iterable Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Marigold Engage | |
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Likelihood to Recommend | 9.0 (260 ratings) | 8.8 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Marigold Engage | |
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Likelihood to Recommend | Intercom | Marigold |
Pros | Intercom | Marigold |
Cons | Intercom | Marigold |
Likelihood to Renew | Intercom | Marigold No answers on this topic |
Usability | Intercom | Marigold No answers on this topic |
Reliability and Availability | Intercom | Marigold No answers on this topic |
Performance | Intercom | Marigold No answers on this topic |
Support Rating | Intercom | Marigold No answers on this topic |
Online Training | Intercom | Marigold No answers on this topic |
Implementation Rating | Intercom | Marigold No answers on this topic |
Alternatives Considered | Intercom | Marigold |
Return on Investment | Intercom | Marigold |
ScreenShots | Intercom Screenshots |