Intercom vs. SwiftERM
Intercom vs. SwiftERM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
SwiftERM | Small Businesses (1-50 employees) | SwiftERM is an ecommerce plugin that typically delivers an additional 10% to turnover. According to the vendor, it is totally automatic; requiring no human input, no hours of time and effort every month, and no staff cost. It uses each consumer’s historic purchases and impressions captured from each visit to your site; then identifies which products that consumer is most likely to buy next; populates a style-sheet and sends them a unique email – no two are ever the same. It also triggers on… | N/A |
Intercom | SwiftERM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Price is dictated by size of database. | ||||||||||||||
More Pricing Information |
Intercom | SwiftERM | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Reporting & Analytics |
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Intercom | SwiftERM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Mad Mimi Score 10.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | VerticalResponse Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emma by Marigold Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | SwiftERM | |
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Likelihood to Recommend | 9.0 (260 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | 10.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 10.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | SwiftERM | |
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Likelihood to Recommend | Intercom | SwiftERM Limited |
Pros | Intercom | SwiftERM Limited |
Cons | Intercom | SwiftERM Limited |
Likelihood to Renew | Intercom | SwiftERM Limited No answers on this topic |
Usability | Intercom | SwiftERM Limited |
Reliability and Availability | Intercom | SwiftERM Limited No answers on this topic |
Performance | Intercom | SwiftERM Limited No answers on this topic |
Support Rating | Intercom | SwiftERM Limited |
Online Training | Intercom | SwiftERM Limited No answers on this topic |
Implementation Rating | Intercom | SwiftERM Limited No answers on this topic |
Alternatives Considered | Intercom | SwiftERM Limited |
Return on Investment | Intercom | SwiftERM Limited |
ScreenShots | Intercom Screenshots | SwiftERM Screenshots |