Intermedia Unite vs. RingCentral MVP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intermedia Unite
Score 8.5 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
RingCentral MVP
Score 7.4 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Pricing
Intermedia UniteRingCentral MVP
Editions & Modules
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
Intermedia UniteRingCentral MVP
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
Intermedia UniteRingCentral MVP
Considered Both Products
Intermedia Unite
Chose Intermedia Unite
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
RingCentral MVP

No answer on this topic

Top Pros
Top Cons
Features
Intermedia UniteRingCentral MVP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Intermedia Unite
-
Ratings
RingCentral MVP
7.5
115 Ratings
9% below category average
Hosted PBX00 Ratings8.764 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.886 Ratings
User templates00 Ratings6.579 Ratings
Call reports00 Ratings6.7102 Ratings
Directory of employee names00 Ratings7.9102 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Intermedia Unite
-
Ratings
RingCentral MVP
7.5
124 Ratings
11% below category average
Answering rules00 Ratings6.4112 Ratings
Call recording00 Ratings8.5104 Ratings
Call park00 Ratings7.289 Ratings
Call screening00 Ratings8.197 Ratings
Message alerts00 Ratings7.3116 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Intermedia Unite
-
Ratings
RingCentral MVP
7.3
109 Ratings
12% below category average
Video conferencing00 Ratings7.283 Ratings
Audio conferencing00 Ratings8.096 Ratings
Video screen sharing00 Ratings6.654 Ratings
Instant messaging00 Ratings7.562 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Intermedia Unite
-
Ratings
RingCentral MVP
8.3
107 Ratings
0% below category average
Mobile app for iOS00 Ratings7.693 Ratings
Mobile app for Android00 Ratings8.977 Ratings
Best Alternatives
Intermedia UniteRingCentral MVP
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intermedia UniteRingCentral MVP
Likelihood to Recommend
8.0
(1 ratings)
6.5
(132 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(15 ratings)
Usability
9.0
(1 ratings)
7.8
(11 ratings)
Availability
-
(0 ratings)
7.9
(62 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.0
(1 ratings)
5.6
(26 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(5 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Intermedia UniteRingCentral MVP
Likelihood to Recommend
Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Read full review
RingCentral
It was an easy migration from Mitel to RingCentral with their help. We have a lot of good responses from everyone who is now on the RingCentral platform from Mitel. People are now even utilizing the RingCentral mobile apps to access their phone lines as needed. This allows them to stay connected to their clients or other people at the firm.
Read full review
Pros
Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
Read full review
RingCentral
  • Implementation for new clients.
  • Support
  • The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
  • They made it very easy for me to import all our client contact information and team members as users.
  • Their online help menu is very good.
Read full review
Cons
Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Likelihood to Renew
Intermedia
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Usability
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Read full review
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Reliability and Availability
Intermedia
No answers on this topic
RingCentral
As far as the chat feature, yes, RingCentral is very helpful... In terms of the account manager responding to calls and emails, not so much. I haven't had the best experience with our current account manager getting back to me when an issue has arisen. The portal can be difficult to navigate when something random comes up, but when an agent is available to chat, they usually find a solution within the first conversation, which I greatly appreciate
Read full review
Performance
Intermedia
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review
Support Rating
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Read full review
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review
In-Person Training
Intermedia
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Implementation Rating
Intermedia
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Read full review
Alternatives Considered
Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
Read full review
RingCentral
Ring Central is very user friendly, training and support are easily accessible from the desktop application. It's easier to customize your user experience. Mitel is discontinuing cloud-based systems and partnered with RingCentral, we had actually looked at RingCentral before we chose Mitel
Read full review
Contract Terms and Pricing Model
Intermedia
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
Intermedia
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Return on Investment
Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Read full review
RingCentral
  • The transcript of calls has been a game changer. It has helped save time when getting back to a vendor or client because their wants/needs are right in front of you. This eliminates the need for lengthy calls, thus saving time.
Read full review
ScreenShots

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.