Intouch Insight vs. OpenText LiquidOffice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intouch Insight
Score 6.0 out of 10
N/A
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping…N/A
OpenText LiquidOffice
Score 7.0 out of 10
N/A
OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
Pricing
Intouch InsightOpenText LiquidOffice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Intouch InsightOpenText LiquidOffice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Intouch InsightOpenText LiquidOffice
Top Pros
Top Cons
Features
Intouch InsightOpenText LiquidOffice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
7.3
3 Ratings
6% below category average
Survey templates00 Ratings7.33 Ratings
Themes00 Ratings7.73 Ratings
Custom logo/branding00 Ratings7.03 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
7.1
3 Ratings
18% below category average
Changes to live survey00 Ratings7.03 Ratings
Question design help00 Ratings7.43 Ratings
Multiple question types00 Ratings7.03 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
7.7
3 Ratings
6% below category average
Survey logic flexibility00 Ratings7.73 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
6.2
3 Ratings
27% below category average
Response tracking00 Ratings5.73 Ratings
Data export00 Ratings7.13 Ratings
Standard reports00 Ratings6.13 Ratings
Custom reports00 Ratings6.43 Ratings
Analytics00 Ratings5.73 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
6.2
3 Ratings
30% below category average
Access controls00 Ratings5.43 Ratings
Compliance00 Ratings7.03 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Intouch Insight
-
Ratings
OpenText LiquidOffice
4.9
3 Ratings
49% below category average
Vendor-offered crowdsourcing00 Ratings4.12 Ratings
Respondent restrictions00 Ratings5.73 Ratings
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Intouch InsightOpenText LiquidOffice
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User Ratings
Intouch InsightOpenText LiquidOffice
Likelihood to Recommend
6.0
(1 ratings)
7.0
(3 ratings)
Usability
-
(0 ratings)
7.7
(3 ratings)
Support Rating
-
(0 ratings)
7.4
(3 ratings)
User Testimonials
Intouch InsightOpenText LiquidOffice
Likelihood to Recommend
InTouch Insight Inc.
Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
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OpenText
OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
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Pros
InTouch Insight Inc.
  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
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OpenText
  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds
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Cons
InTouch Insight Inc.
  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
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OpenText
  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great
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Usability
InTouch Insight Inc.
No answers on this topic
OpenText
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
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Support Rating
InTouch Insight Inc.
No answers on this topic
OpenText
Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
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Alternatives Considered
InTouch Insight Inc.
Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
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OpenText
OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
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Return on Investment
InTouch Insight Inc.
  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
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OpenText
  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.
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ScreenShots