Intouch Insight vs. SurveyLegend

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intouch Insight
Score 6.0 out of 10
N/A
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping…N/A
SurveyLegend
Score 8.0 out of 10
N/A
SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and more. Customers include L'Oréal, Universal, Harvard, Greenpeace, Airbnb,…
$0
per user
Pricing
Intouch InsightSurveyLegend
Editions & Modules
No answers on this topic
Starter (for ever free)
$0
per user
Pro, monthly
$19
per user
Business, monthly
$39
per user
Legendary, monthly
$89
per user
Pro yearly, (save 25% with a yearly plan)
$170
per user
Business yearly, (save 25% with a yearly plan)
$300
per user
Legendary, yearly (save 25% with a yearly plan)
$780
per user
Offerings
Pricing Offerings
Intouch InsightSurveyLegend
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/
More Pricing Information
Community Pulse
Intouch InsightSurveyLegend
Top Pros
Top Cons
Features
Intouch InsightSurveyLegend
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
8.2
9 Ratings
5% above category average
Survey templates00 Ratings8.58 Ratings
Themes00 Ratings9.08 Ratings
Custom logo/branding00 Ratings7.07 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
7.8
9 Ratings
10% below category average
Changes to live survey00 Ratings8.59 Ratings
Question design help00 Ratings8.59 Ratings
Multiple question types00 Ratings6.59 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
9.0
7 Ratings
8% above category average
Survey logic flexibility00 Ratings9.07 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
7.6
9 Ratings
8% below category average
Response tracking00 Ratings7.89 Ratings
Data export00 Ratings7.28 Ratings
Standard reports00 Ratings8.59 Ratings
Analytics00 Ratings6.89 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
9.0
7 Ratings
7% above category average
Access controls00 Ratings10.06 Ratings
Compliance00 Ratings8.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Intouch Insight
-
Ratings
SurveyLegend
7.2
7 Ratings
12% below category average
Vendor-offered crowdsourcing00 Ratings6.76 Ratings
Respondent restrictions00 Ratings7.77 Ratings
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Intouch InsightSurveyLegend
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User Ratings
Intouch InsightSurveyLegend
Likelihood to Recommend
6.0
(1 ratings)
8.5
(9 ratings)
User Testimonials
Intouch InsightSurveyLegend
Likelihood to Recommend
InTouch Insight Inc.
Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
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SurveyLegend
For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.
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Pros
InTouch Insight Inc.
  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
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SurveyLegend
  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
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Cons
InTouch Insight Inc.
  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
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SurveyLegend
  • Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)
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Alternatives Considered
InTouch Insight Inc.
Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
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SurveyLegend
Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.
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Return on Investment
InTouch Insight Inc.
  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
Read full review
SurveyLegend
  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management
Read full review
ScreenShots

SurveyLegend Screenshots

Screenshot of Brand your questionnaire, design the questionnaire, choose from 100+ themes upload your own and enjoy the changes being updated and shown in real-time.Screenshot of All surveys, forms and polls look great on what ever device they are presented on.Screenshot of You can create responsive questionnaires, using more than 20 different question types.You can create responsive questionnaires, using more than 20 different question types.Screenshot of In the create step you make the entire questionnaire. Click or drag and drop the question type you want and create the survey you need.Screenshot of All data collected can be viewed on our Live Analytics page. We present the feedback in beautiful charts that are easy to read and act on, no apps needed just a modern browser.Screenshot of Create on your tablet or computer no apps needed just a modern browser.