Intouch Insight vs. TheyDo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intouch Insight
Score 6.0 out of 10
N/A
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping…N/A
TheyDo
Score 8.0 out of 10
N/A
TheyDo aims to help find the right customer problems to solve using customer journeys. TheyDo is described by the vendor as a modern product for innovation, personas & customer journeys to find and solve problems.
$25
per user
Pricing
Intouch InsightTheyDo
Editions & Modules
No answers on this topic
Pro
$25.00
per user
Offerings
Pricing Offerings
Intouch InsightTheyDo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Intouch InsightTheyDo
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Intouch InsightTheyDo
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intouch InsightTheyDo
Likelihood to Recommend
6.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Intouch InsightTheyDo
Likelihood to Recommend
InTouch Insight Inc.
Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
Read full review
TheyDo
If you have a digital product with a digital customer experience that needs to be analysed, described, and potentially monitored and improved. This tool gives you a ready methodology that works. Less suited if you need to map internal processes in a sort of Business Process Management Notation, but still is a good alternative to that.
Read full review
Pros
InTouch Insight Inc.
  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
Read full review
TheyDo
  • Customer journey mapping
  • Create a list of pain points
  • Define a strategy and prioritizing what's important
Read full review
Cons
InTouch Insight Inc.
  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
Read full review
TheyDo
  • Maps are difficult to navigate when they reach more than 10 steps - but I think it is normal. Maybe suggesting to break down maps when they are too big is good advice that the app might give at a certain point.
  • When choosing the images for the actors, sometimes the app freezes.
Read full review
Alternatives Considered
InTouch Insight Inc.
Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
Read full review
TheyDo
As TheyDo is focused on customer journey mapping only, their user interface works very well. You can easily create a team and manage multiple user roles and teams. As for the learning curve, it is also not that difficult to learn how to use the tool, and this boosted genuine adoption rather than forcing people to use a tool in a usual top-down approach.
Read full review
Return on Investment
InTouch Insight Inc.
  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
Read full review
TheyDo
  • Improved the overall knowledge of our product to the whole employees and customer service.
  • Gained more speed in making strategic decisions (e.g. what to improve next).
Read full review
ScreenShots

TheyDo Screenshots

Screenshot of