Intranet Connections vs. Salesforce Experience Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intranet Connections
Score 7.6 out of 10
Mid-Size Companies (51-1,000 employees)
Intranet Connections (formerly IC Thrive) is built for internal communicators, HR professionals, and marketers in finance, healthcare, and corporate industries. The software keeps all files, internal communications, and sensitive information secure and readily accessible in a single source of truth, with Source Intranet Software. The solution helps users to…
$4
per user per month for 500 employees
Salesforce Experience Cloud
Score 8.4 out of 10
N/A
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
Pricing
Intranet ConnectionsSalesforce Experience Cloud
Editions & Modules
Cloud intranet software
$4
per user per month for 500 employees
On premise intranet software
$70
Per user, 1 time set up fee for 500 users
No answers on this topic
Offerings
Pricing Offerings
Intranet ConnectionsSalesforce Experience Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsNo third party consultants are required. Our stellar customer experience department works with all levels of expertise and provides custom services depending on level of need within your organization.
More Pricing Information
Community Pulse
Intranet ConnectionsSalesforce Experience Cloud
Top Pros
Top Cons
Features
Intranet ConnectionsSalesforce Experience Cloud
Security
Comparison of Security features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
10.0
1 Ratings
22% above category average
Role-based user permissions00 Ratings10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
10.0
1 Ratings
21% above category average
API00 Ratings10.01 Ratings
Internationalization / multi-language00 Ratings10.01 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
9.3
1 Ratings
20% above category average
WYSIWYG editor00 Ratings8.01 Ratings
Code quality / cleanliness00 Ratings10.01 Ratings
Admin section00 Ratings10.01 Ratings
Page templates00 Ratings10.01 Ratings
Library of website themes00 Ratings8.01 Ratings
Mobile optimization / responsive design00 Ratings10.01 Ratings
Publishing workflow00 Ratings10.01 Ratings
Form generator00 Ratings8.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
8.6
1 Ratings
19% above category average
Content taxonomy00 Ratings9.01 Ratings
SEO support00 Ratings8.01 Ratings
Bulk management00 Ratings8.01 Ratings
Availability / breadth of extensions00 Ratings8.01 Ratings
Community / comment management00 Ratings10.01 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
8.0
1 Ratings
10% below category average
Conversion tracking00 Ratings8.01 Ratings
Test reporting00 Ratings8.01 Ratings
Funnel Analysis00 Ratings8.01 Ratings
User Segmentation00 Ratings8.01 Ratings
Digital Experience Platform
Comparison of Digital Experience Platform features of Product A and Product B
Intranet Connections
-
Ratings
Salesforce Experience Cloud
10.0
1 Ratings
3% above category average
Campaign management00 Ratings10.01 Ratings
Cloud enablement00 Ratings10.01 Ratings
Content aggregation00 Ratings10.01 Ratings
Content classification00 Ratings10.01 Ratings
Multi-channel content personalization00 Ratings10.01 Ratings
Customer data analytics00 Ratings10.01 Ratings
DXP Third-Party Integrations00 Ratings10.01 Ratings
Multi-website management00 Ratings10.01 Ratings
Digital asset management00 Ratings10.01 Ratings
Editorial workflows and task management00 Ratings10.01 Ratings
Best Alternatives
Intranet ConnectionsSalesforce Experience Cloud
Small Businesses
Concrete CMS
Concrete CMS
Score 9.2 out of 10
Kentico Xperience
Kentico Xperience
Score 7.2 out of 10
Medium-sized Companies
Workvivo
Workvivo
Score 9.3 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intranet ConnectionsSalesforce Experience Cloud
Likelihood to Recommend
10.0
(4 ratings)
9.9
(52 ratings)
Usability
-
(0 ratings)
9.4
(4 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
-
(0 ratings)
7.7
(17 ratings)
Ease of integration
-
(0 ratings)
9.4
(4 ratings)
User Testimonials
Intranet ConnectionsSalesforce Experience Cloud
Likelihood to Recommend
IC Thrive (formerly Intranet Connections)
I think this would depend on what they are looking for in an intranet service and how big their company is.
Read full review
Salesforce
Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Read full review
Pros
IC Thrive (formerly Intranet Connections)
  • Ability to customize the platform to really fit the needs of what you're looking for. How we use it is different than how another organization uses it.
  • It's easy to get ahold of technical support and ask questions from a high level (i.e. about how to make it work better for the organization) or a granular level (i.e. how to improve something for a specific employee).
Read full review
Salesforce
  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Read full review
Cons
IC Thrive (formerly Intranet Connections)
  • improve on trigger options for workflows such as the ability to have two conditions for one trigger
Read full review
Salesforce
  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Read full review
Usability
IC Thrive (formerly Intranet Connections)
No answers on this topic
Salesforce
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
Read full review
Performance
IC Thrive (formerly Intranet Connections)
No answers on this topic
Salesforce
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Read full review
Support Rating
IC Thrive (formerly Intranet Connections)
No answers on this topic
Salesforce
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
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Alternatives Considered
IC Thrive (formerly Intranet Connections)
[Intranet Connections has] more features, is more configurable, and offers more support.
Read full review
Salesforce
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
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Return on Investment
IC Thrive (formerly Intranet Connections)
  • The workflow when building forms doesn't allow for when someone is out of the office for it to flow to another manager. We would have to create a drop-down and have the employee select who it needs to go to for approval. Would be nice if the systems administrator could be able to change the approver and then resend the item for approval. At this time the employee would have to resubmit or the admin would have to email the current item for approval or we would have to impersonate this individual to approve.
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Salesforce
  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Read full review
ScreenShots

Intranet Connections Screenshots

Screenshot of Customizable homepage - with company news presented in the 'storyboard', quick links, staff photos, a staff survey, and celebrating employee milestones.Screenshot of the people directory.Screenshot of the intranet as a 'single source of truth' so employees can trust the information they find, and do their jobs more effectively.