What users are saying about
34 Ratings
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Top Rated
87 Ratings
34 Ratings
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Score 7.1 out of 100

Paychex Flex

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Top Rated
87 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Intuit Payroll

I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.
Laurence Sarner | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Intuit Payroll
7.2
Paychex Flex
7.7
Pay calculation
Intuit Payroll
8.7
Paychex Flex
7.9
Support for external payroll vendors
Intuit Payroll
5.0
Paychex Flex
Benefit plan administration
Intuit Payroll
5.3
Paychex Flex
7.7
Direct deposit files
Intuit Payroll
8.9
Paychex Flex
8.0
Salary revision and increment management
Intuit Payroll
7.1
Paychex Flex
7.2
Reimbursement management
Intuit Payroll
8.2
Paychex Flex
7.4
Off-cycle/On-Demand payment
Intuit Payroll
Paychex Flex
8.0

Human Resource Management

Intuit Payroll
Paychex Flex
5.9
Employee demographic data
Intuit Payroll
Paychex Flex
7.4
Employment history
Intuit Payroll
Paychex Flex
6.6
Job profiles and administration
Intuit Payroll
Paychex Flex
6.6
Workflow for transfers, promotions, pay raises, etc.
Intuit Payroll
Paychex Flex
6.1
Organizational charting
Intuit Payroll
Paychex Flex
1.0
Organization and location management
Intuit Payroll
Paychex Flex
6.7
Compliance data (COBRA, OSHA, etc.)
Intuit Payroll
Paychex Flex
7.1

Leave and Attendance Management

Intuit Payroll
Paychex Flex
6.5
Approval workflow
Intuit Payroll
Paychex Flex
5.9
Balance details
Intuit Payroll
Paychex Flex
7.1
Annual carry-forward and encashment
Intuit Payroll
Paychex Flex
6.6

Employee Self Service

Intuit Payroll
Paychex Flex
7.3
View and generate pay and benefit information
Intuit Payroll
Paychex Flex
7.6
Update personal information
Intuit Payroll
Paychex Flex
7.3
View company policy documentation
Intuit Payroll
Paychex Flex
7.6
View job history
Intuit Payroll
Paychex Flex
6.5

Asset Management

Intuit Payroll
Paychex Flex
5.4
Tracking of all physical assets
Intuit Payroll
Paychex Flex
5.4

HR Reporting

Intuit Payroll
Paychex Flex
5.7
Report builder
Intuit Payroll
Paychex Flex
5.4
Pre-built reports
Intuit Payroll
Paychex Flex
6.0
Ability to combine HR data with external data
Intuit Payroll
Paychex Flex
5.8

Onboarding

Intuit Payroll
Paychex Flex
6.8
New hire portal
Intuit Payroll
Paychex Flex
6.5
Manager tracking tools
Intuit Payroll
Paychex Flex
7.1

Recruiting / ATS

Intuit Payroll
Paychex Flex
5.0
Job Requisition Management
Intuit Payroll
Paychex Flex
6.0
Company Website Posting
Intuit Payroll
Paychex Flex
3.7
Publish to Social Media
Intuit Payroll
Paychex Flex
5.2
Job Search Site Posting
Intuit Payroll
Paychex Flex
4.5
Duplicate Candidate Prevention
Intuit Payroll
Paychex Flex
5.2
Applicant Tracking
Intuit Payroll
Paychex Flex
4.5
Notifications and Alerts
Intuit Payroll
Paychex Flex
5.7

Pros

Intuit Payroll

  • Integration with QuickBooks Desktop. This is the key strength of IP... it is a complete, native integration and let's you maintain all employee records and time keeping in QuickBooks
  • Job Costing. Another key differentiation -- some payroll outsources say they do true job costing (by work or item code). Don't believe them. If its' not integrated with your accounting system, you will not get "TRUE" job costing. You can get costs ASSIGNED to jobs (which may be fine), but you won't get item level detail in QuickBooks from anyone but Intuit.
  • Variety of Payment options. Use Direct Deposit or manual checks... or whatever you want. Since its in QB, you can make payments any way you want.
  • Cash Flow. This is both good and bad, but IP will not take taxes out of your bank account until they are due. That's different than some other providers that want assurance that you have the tax payments available at the moment you push "SUBMIT."
David Worrell | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

Intuit Payroll

  • My biggest issue is that they do continue to raise their prices on a regular basis and it makes people feel stuck when there are so many clients already using the system.
  • They do not support roaming employees, so employees that cross over into various tax jurisdictions in one pay period pose a challenge for calculating taxes and pay.
  • The setup can be a bit daunting still if you are not familiar with the system or the various taxes and requirements for reporting.
Jake Douglas | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

Intuit Payroll

Intuit Payroll 10.0
Based on 1 answer
Works perfectly as advertised.Our simple needs are well taken care of.
David Worrell | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Intuit Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.5
Based on 3 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
Anonymous | TrustRadius Reviewer

Support Rating

Intuit Payroll

Intuit Payroll 7.0
Based on 3 answers
The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.
Paula Byrd | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.1
Based on 17 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Intuit Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Intuit Payroll

I like maintaining one very strong accounting/ERP ecosystem that I trust and that is why I selected Intuit Payroll. The system is trustworthy/reliable, runs on the cloud and integrates with existing QuickBooks products. The pricing becomes more competitive when it is bundled with other Intuit products. Also, Intuit tends to be a company that listens to its customers and accountant implementation partners, and if a feature or area of functionality is suggested or recommended to Intuit, they take it very seriously. They are continually improving and rolling out new features on all their products.
Laurence Sarner | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

Intuit Payroll

  • Having all of my clients on one platform has been a huge benefit to quickly and easily processing payrolls and tax payments.
  • Intuit Payroll has saved me a ton of time also since, after the setup, processing payroll, taxes, and forms takes only a few clicks. That equates to hours of work time I can spend on something else.
  • The reminders ensure I never miss a deadline. The dashboard shows me a list of all outstanding tax payments and forms that need filed and by when.
Jake Douglas | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

Intuit Payroll

Pricing Details

Intuit Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Intuit Payroll
7.6
Paychex Flex
7.5

Likelihood to Renew

Intuit Payroll
10.0
Paychex Flex
9.0

Usability

Intuit Payroll
Paychex Flex
8.5

Support Rating

Intuit Payroll
7.0
Paychex Flex
8.1

Implementation Rating

Intuit Payroll
Paychex Flex
9.0

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