InvGate Assets vs. Microsoft System Center Service Manager

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003

Incentivized

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

• Easy deployment
• Ability to add non pc assets
• Web based application

Incentivized

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• Reporting
• Fine details of system (bios etc)
• Remote support to end users

Incentivized

• Kind of clunky.
• Takes a lot a lot a lot of configuration.
• There is a lot of jargon to learn to be able to use it to its full ability.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.

Incentivized

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.

Incentivized

• Single pane of glass
• Inexpensive per endpoint
• Able to track all harware

Incentivized

• Save a world of time when imaging
• Save a world of time with patch management
• Provides decent reports to get a snapshot quickly

Incentivized