InvGate Insight vs. ServiceNow IT Asset Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InvGate Insight
Score 10.0 out of 10
N/A
InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder, health monitoring through smart tags, IT security and compliance, contract management, and other features to help gain better control and visibility over the IT ecosystem.N/A
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Pricing
InvGate InsightServiceNow IT Asset Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InvGate InsightServiceNow IT Asset Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
InvGate InsightServiceNow IT Asset Management
Top Pros
Top Cons
Features
InvGate InsightServiceNow IT Asset Management
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
InvGate Insight
10.0
1 Ratings
27% above category average
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Software and hardware inventory tracking10.01 Ratings8.317 Ratings
License management10.01 Ratings8.815 Ratings
Asset lifecycle monitoring10.01 Ratings8.916 Ratings
Contract management10.01 Ratings8.515 Ratings
Asset relationship management10.01 Ratings8.116 Ratings
Best Alternatives
InvGate InsightServiceNow IT Asset Management
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InvGate InsightServiceNow IT Asset Management
Likelihood to Recommend
10.0
(1 ratings)
8.8
(18 ratings)
User Testimonials
InvGate InsightServiceNow IT Asset Management
Likelihood to Recommend
InvGate
Improve general IT operations through workflow, automation, knowledge base, self-service, and advanced analytic capabilities. Has a self-service portal that gives customers and end-users a better service experience, allowing them to create and [track] incidents and solutions. Incident, problem, and change management. Assets and software management. Very effective business Insights.
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ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
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Pros
InvGate
  • Self service portal.
  • Streamlined IT support.
  • Consolidate IT inventory data.
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ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Cons
InvGate
  • Manage asset inventory.
  • Best ITSM solution.
  • Ticketing.
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ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Alternatives Considered
InvGate
Offers support for the whole assets lifecycle. Use of key internal controls at various stages of asset lifecycle to ensure that business operations and reputation, and employee and customer health and data are not unnecessarily put at risk. InvGate assets help organizations to ensure that corporate and industry governance requirements related to IT assets and their use are adhered to.
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ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
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Return on Investment
InvGate
  • Better cost management and decision making.
  • Improved IT Support capabilities and operations.
  • Better risk management.
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ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
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ScreenShots

InvGate Insight Screenshots

Screenshot of CMDBScreenshot of Custom FieldsScreenshot of DashboardScreenshot of Inventory ExplorerScreenshot of User Management