Invoiced vs. Quadient Accounts Receivable

A 1-10 employee company with no accounting system integration needs and no customization may be suited for Invoiced. Although I wish I could, I cannot in good faith recommend any other scenario for which Invoiced is the right solution. Perhaps a subscription service that is very streamlined on autopay could work as well, but I cannot speak to that scenario directly. I do not think Invoiced can be trusted to integrate with accounting software, certainly not NetSuite, given the aforementioned reasons. There is a very high risk of system failures, connection breaks, improper code built into the core bundles, and they will blame the company for anything that is not totally standard operations. In summary, if your business does anything unique at all from a transaction lens, I would be very careful as Invoiced may promise to handle it in a Sales pitch, and then 9 months later it could still be unsolved. All the while, they are charging you even if the product is not launched, and they also will not let you terminate, because Invoiced will deny a "breach" even in the face of a directly observable example just to ride out the contract and keep all the money.

Incentivized

Amazing tool for workflow automation, customer self service, housing customer information in one repository, risk assessment for customers. Less helpful for cash forecasting and a bit more rigid for workflow set ups if the customer has multiple accounting pathways to send notifications to.

• Easy to use interface
• Quickbooks integration
• Lots of data reporting options

Incentivized

• User friendly dashboard
• Ease of use setting up workflows
• Easy to follow aging report to reconcile
• DSO on the front home page

Incentivized

• Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
• Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
• Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
• Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.

Incentivized

• Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
• Cash forecasting graphics are unhelpful and can be refined
• DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages

Amazing tool which we love. Definitely something to consider if you have a high volume of customers or your team runs lean as it does a lot of the touches without human support

Super easy set up - does not need Admin support to create workflows or templates - anyone with a sense of receivables processes can do it

We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.

Incentivized

Quadient stacked up pretty well. Pricing was a bit higher than what we wanted to spend; however, based on the value we are receiving in a streamlined product, we pulled the trigger on it. Dunning was a bit more limited and manual process in the collections process so we opted for Quadient.

Incentivized

• Allows us to easily track our ARs
• Allows us to keep track of past due ARs
• Automates our invoicing/matching with Quickbooks

Incentivized

• Decrease in our DSO which was relatively high before
• Ease of use by our customers to gather statements or invoices
• Ease of use platform for all employees

Incentivized