Epicor HCM (discontinued) vs. isolved

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor HCM (discontinued)
Score 8.1 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
isolved
Score 7.0 out of 10
N/A
isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
$4
Per Employee Per Month
Pricing
Epicor HCM (discontinued)isolved
Editions & Modules
No answers on this topic
isolved
$4.00
Per Employee Per Month
Offerings
Pricing Offerings
Epicor HCM (discontinued)isolved
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Epicor HCM (discontinued)isolved
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
9 Ratings
24% above category average
isolved
7.1
144 Ratings
10% below category average
Employee demographic data10.09 Ratings7.9122 Ratings
Employment history10.09 Ratings6.8119 Ratings
Job profiles and administration10.08 Ratings7.6111 Ratings
Workflow for transfers, promotions, pay raises, etc.10.09 Ratings6.8117 Ratings
Organizational charting10.05 Ratings7.268 Ratings
Organization and location management10.08 Ratings7.293 Ratings
Compliance data (COBRA, OSHA, etc.)10.04 Ratings6.687 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
7 Ratings
22% above category average
isolved
7.7
153 Ratings
4% below category average
Pay calculation10.04 Ratings8.4149 Ratings
Support for external payroll vendors10.07 Ratings6.368 Ratings
Off-cycle/On-Demand payment10.01 Ratings7.098 Ratings
Benefit plan administration10.07 Ratings7.2110 Ratings
Direct deposit files10.05 Ratings8.5149 Ratings
Salary revision and increment management10.06 Ratings8.2121 Ratings
Reimbursement management10.02 Ratings8.481 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Epicor HCM (discontinued)
9.0
7 Ratings
11% above category average
isolved
7.2
127 Ratings
11% below category average
Approval workflow10.06 Ratings6.9102 Ratings
Balance details8.07 Ratings7.5124 Ratings
Annual carry-forward and encashment9.05 Ratings7.195 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Epicor HCM (discontinued)
9.8
8 Ratings
19% above category average
isolved
7.9
145 Ratings
3% below category average
View and generate pay and benefit information9.07 Ratings8.0144 Ratings
Update personal information10.08 Ratings8.1138 Ratings
View company policy documentation10.06 Ratings7.991 Ratings
Employee recognition10.02 Ratings7.151 Ratings
View job history10.06 Ratings8.5112 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
isolved
8.0
45 Ratings
3% above category average
Tracking of all physical assets10.04 Ratings8.045 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
isolved
7.5
134 Ratings
1% below category average
Report builder8.09 Ratings7.9127 Ratings
Pre-built reports6.09 Ratings7.0131 Ratings
Ability to combine HR data with external data7.08 Ratings7.567 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
22% above category average
isolved
7.5
108 Ratings
7% below category average
New hire portal10.03 Ratings7.4107 Ratings
Manager tracking tools10.03 Ratings7.674 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
20% above category average
isolved
7.7
34 Ratings
6% below category average
Corporate goal setting10.03 Ratings7.625 Ratings
Individual goal setting10.04 Ratings7.629 Ratings
Line-of sight-visibility10.03 Ratings7.725 Ratings
Performance tracking10.04 Ratings7.731 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Epicor HCM (discontinued)
9.2
4 Ratings
15% above category average
isolved
7.4
54 Ratings
7% below category average
Performance plans10.04 Ratings7.446 Ratings
Performance improvement plans10.03 Ratings7.445 Ratings
Review status tracking10.04 Ratings7.948 Ratings
Review reminders7.04 Ratings7.047 Ratings
Multiple review frequency9.03 Ratings7.443 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
24% above category average
isolved
7.6
33 Ratings
4% below category average
Create succession plans/pools10.01 Ratings7.721 Ratings
Candidate ranking10.03 Ratings7.628 Ratings
Candidate search10.03 Ratings7.530 Ratings
Candidate development10.01 Ratings7.724 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
isolved
7.9
50 Ratings
2% above category average
Job Requisition Management10.04 Ratings7.738 Ratings
Company Website Posting10.03 Ratings8.145 Ratings
Publish to Social Media10.01 Ratings8.038 Ratings
Job Search Site Posting10.02 Ratings8.041 Ratings
Duplicate Candidate Prevention10.03 Ratings7.738 Ratings
Applicant Tracking10.04 Ratings8.140 Ratings
Notifications and Alerts10.04 Ratings7.848 Ratings
Best Alternatives
Epicor HCM (discontinued)isolved
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor HCM (discontinued)isolved
Likelihood to Recommend
9.0
(12 ratings)
7.7
(166 ratings)
Likelihood to Renew
10.0
(2 ratings)
9.9
(21 ratings)
Usability
7.0
(2 ratings)
8.4
(12 ratings)
Availability
9.0
(1 ratings)
9.0
(5 ratings)
Performance
9.0
(2 ratings)
9.0
(4 ratings)
Support Rating
1.0
(4 ratings)
7.2
(21 ratings)
In-Person Training
10.0
(1 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.9
(5 ratings)
Implementation Rating
7.1
(2 ratings)
7.0
(10 ratings)
Configurability
-
(0 ratings)
8.2
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.2
(1 ratings)
Ease of integration
-
(0 ratings)
8.7
(3 ratings)
Product Scalability
8.6
(3 ratings)
8.9
(5 ratings)
Vendor post-sale
10.0
(1 ratings)
8.1
(6 ratings)
Vendor pre-sale
10.0
(1 ratings)
8.7
(5 ratings)
User Testimonials
Epicor HCM (discontinued)isolved
Likelihood to Recommend
Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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isolved
Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
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Pros
Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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isolved
  • Payroll Processing (timely and accurate).
  • Customer Service (dedicated account service representative, who gets to know your company's needs).
  • Payroll Reports (accurate, timely, extensive, exhaustive, customizable).
  • Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion).
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Cons
Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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isolved
  • More reminder notifications would be great!
  • A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
  • Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
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Likelihood to Renew
Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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isolved
Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
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Usability
Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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isolved
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
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Reliability and Availability
Discontinued Products
The product was always available.
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isolved
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
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Performance
Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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isolved
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
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Support Rating
Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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isolved
I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
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In-Person Training
Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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isolved
All over the phone, but it was comprehensive.
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Online Training
Discontinued Products
No answers on this topic
isolved
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
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Implementation Rating
Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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isolved
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
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Alternatives Considered
Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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isolved
I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
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Contract Terms and Pricing Model
Discontinued Products
No answers on this topic
isolved
Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
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Scalability
Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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isolved
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
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Return on Investment
Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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isolved
  • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
  • Employees love having the ability to easily view and verify their timecards prior to payroll submission.
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ScreenShots