Likelihood to Recommend It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Read full review Tungsten Automation (formerly Kofax)
It is well suited for all scenarios that you would use Adobe. It is especially useful and a terrific option for small to medium businesses who need the functionality of a PDF creator/editor/writer without having to spend the exuberant costs of
Adobe Acrobat reader/writer/editor. It has saved us time and money. There is no learning curve in switching to it, our staff was able to switch seamlessly.
Read full review Pros The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store. There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page. The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user. You can create and group custom documents together. IT Glue can be integrated with a number of platforms such as Autotask. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze. Read full review Tungsten Automation (formerly Kofax)
Typewriter functionality is great, although can take some time to load. This allows you to fill in text wherever applicable without turning the rest of the pdf into editable text. Fast load times Has autogenerated text feature so anything in the pdf can become editable Read full review Cons Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image. They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs. Read full review Tungsten Automation (formerly Kofax)
I find that quickly editing text within a document or adding a line of text is clunky and can snowball into things popping out of place. I prefer to export text, and then work on it elsewhere. Sometimes it seems that text recognition is trying too hard and throws me paper punches as "O"s and wrinkles as shapes, so I have to get rid of those artifacts. The "Update Available" popup which is usually not an actual update announcement but rather an offer to sell me something is annoying. Read full review Likelihood to Renew Tungsten Automation (formerly Kofax)
This program can do everything that acrobat can do. Kofax PDF is priced so that we can afford to purchase for more employees when we need to. Since we are hoping to grow exponentially in the next few years, this product will be the one we go with. I'm very happy with Kofax Power PDF
Read full review Usability Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Read full review Tungsten Automation (formerly Kofax)
It is fast and easy to get the hang of. It really didn't take a lot of effort to learn how to use this program and I appreciated that it was pretty "plug and play" and there wasn't a long learning curve.
Read full review Reliability and Availability Tungsten Automation (formerly Kofax)
Other that a PDF partially disappearing if left up for a long period of time - no issues. (If you close it and reopen it, it is all there. We have some PDFs that are 400-600 pages long.)
Read full review Performance Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Read full review Tungsten Automation (formerly Kofax)
Pages nearly always load at the expected rapid speed. Some documents that print quickly from Adobe Reader print much more slowly from Power PDF. I have never generated a report - that's a feature I didn't know existed until now and do not know what it's for
Read full review Support Rating No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Read full review Tungsten Automation (formerly Kofax)
I have used it for 15 years and have only needed support once: a simple update that allowed me to use the software as intended. The support team was attentive and responsive, and I was on my way very quickly.
Read full review In-Person Training Tungsten Automation (formerly Kofax)
I got an overview of the product from my predecessor who was about to retire from the job I now hold. He did not go into very many of the features and probably only knew about the ones he used most frequently.
Read full review Online Training Tungsten Automation (formerly Kofax)
We watched the training videos and tested out the features and functionality side by side. Some features are not used on a regular basis is it is convenient to go back and review training on that particular functionality when needed.
Read full review Implementation Rating Tungsten Automation (formerly Kofax)
Easy and quick, with no problems or support needed. Worked as intended right out of the box. E-signing was the only area that implementation was dificult and required support
Read full review Alternatives Considered We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for.
Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Read full review Tungsten Automation (formerly Kofax)
I think
Adobe Acrobat is very slow and does not perform well with large documents. I often have documents that are thousands of pages long and with Adobe it's very difficult to open and load the document, let alone make changes. Kofax Power PDF, on the other hand, responds and performs well regardless of the document size.
Read full review Scalability Tungsten Automation (formerly Kofax)
Not really familiar since I'm the only person who uses it. But in the past it has been my understanding that Power PDF was offered only on a single-license basis, so it's been expensive for me to use it at home and at work because I had to pay for it on my own. In my current position management supports it so I at least only have to pay for it once.
Read full review Return on Investment We regret the purchase and have received little, if any, ROI. [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients. Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked. Read full review Tungsten Automation (formerly Kofax)
Saved time and paper putting together binders of documents or Affidavits electronically, not to mention very functional when working from home! It's one price, no monthly or yearly payments. I loved Kofax Power PDF so much that when I moved to a smaller firm I recommended it as a good purchase for the company to invest in. Read full review ScreenShots Tungsten Power PDF Screenshots