What users are saying about
37 Ratings
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Top Rated
107 Ratings
37 Ratings
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Score 9.1 out of 100

M‑Files

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Top Rated
107 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

M‑Files

For Catholic Health, M-Files has been a huge success. We have around 27,000 documents on this system and it's an extremely easy system to use and a great resource for our end users. It's hard when you make the decision to change vendors and need to pick a new system. There are a lot of companies out there offering their services and promising you everything but when it comes down to it, not all can provide what was promised. I honestly don't think we could have picked a better system for us. We had a few glitches in the beginning because we thought we had 10,000 policies and forms, but when we went to transfer them over, we really, at that time, had 25,000 documents because we had the previous versions that were required to be retained. When creating this system, there was tremendous time spent on our special requirements, and it is well worth that time spent to make a system that is exactly what is required for your company, and I think we accomplished that. Honestly, Strickland Solutions has made enhancements to our system since it was created to increase the quality of our system. I think it's endless what can be done by the programmers. They have always been able to come up with a solution for us. As far as scenarios that are less appropriate, we only asked for a presentation based on our needs but it seems like M-Files could create a system for anything based on the amazing skill of the programmers.
Penny Arnold | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IT Glue
M‑Files
8.0
Content capture & imaging
IT Glue
M‑Files
8.0
File sync, storage & archiving
IT Glue
M‑Files
8.5
Document management
IT Glue
M‑Files
8.5
Records management
IT Glue
M‑Files
8.0
Content search & retrieval
IT Glue
M‑Files
8.5
Enterprise content collaboration
IT Glue
M‑Files
8.3
Content publishing & creation
IT Glue
M‑Files
6.9
Security, risk management & information governance
IT Glue
M‑Files
8.5
Contract lifecycle management
IT Glue
M‑Files
8.6
Automated workflows
IT Glue
M‑Files
8.5
Artificial intelligence
IT Glue
M‑Files
6.6
Mobile support
IT Glue
M‑Files
7.1
Integration
IT Glue
M‑Files
7.5

Pros

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney | TrustRadius Reviewer

M‑Files

  • Infinitely versatile. We have created non-document objects that documents can relate to. These NDOs can be leveraged to find relationships between documents to present versatile views, automated permissions and workflows. No more WHERE is my document, but WHAT is my document!
  • Intelligent Metadata is a great ability to capture what you need to properly categorize your documents and the system will scan the documents to capture that data for you. Users still accept the presented data to ensure accuracy.
  • Customization of notifications is exceptionally useful when monitoring adoption of M-Files. In real time you are able to capture if a user is struggling with a process.
  • Using assignments with workflows means users are not troubled with finding what needs to be done, they simply get the assignment, carry out the work and move on.
  • Integrating with fully custom systems can be a breeze also with several ways to import content and even an API to build your own integrations. The API documentation is thorough!
Jason von Innerebner | TrustRadius Reviewer

Cons

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan | TrustRadius Reviewer

M‑Files

  • Sharing content externally requires organizational efforts involving information governance, risk management, and IT strategies. There are options the administrators need to consider to permit external sharing. External collaboration requires other IT infrastructure solutions to incorporate M-Files. External facing content can be done, but not easily done without first planning workflows and permission configurations.
  • Configurations are determined by the customer primarily. The creation of properties and classes are at the discretion of the customer administrator. An organization needs to understand information governance and enlist collaboration with M-Files, IT, Records Management, Risk Management, and Legal. This is not so much a downfall of M-Files, but it is a consideration that embarking in the adoption of an ECM is a significant investment for an organization, both financially and human resources management, but the benefits with best practice configuration will ensure success.
  • There are features that are advertised, but further investigation is available with an additional purchase of an add-on. Unfortunately, not entirely unusual in this business
Sarah M.C. von Innerebner | TrustRadius Reviewer

Likelihood to Renew

IT Glue

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 10.0
Based on 9 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
Anonymous | TrustRadius Reviewer

Usability

IT Glue

IT Glue 8.8
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

M‑Files

M‑Files 8.7
Based on 7 answers
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
Anonymous | TrustRadius Reviewer

Reliability and Availability

IT Glue

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 3 answers
always there.
Tim Goetz | TrustRadius Reviewer

Performance

IT Glue

IT Glue 9.1
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

M‑Files

M‑Files 9.1
Based on 2 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz | TrustRadius Reviewer

Support Rating

IT Glue

IT Glue 8.0
Based on 6 answers
I do not have a lot of experience working with support. When we initially set up IT Glue, we had several training calls and that entire experience was great. We were able to learn a lot and get some guidance if we had questions during the first few months. After that, we have not had much need to contact support - so I guess that is an even better thing.
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 8.8
Based on 5 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
Anonymous | TrustRadius Reviewer

In-Person Training

IT Glue

No answers on this topic

M‑Files

We had online conference call training with a recording to use later as needed
Anonymous | TrustRadius Reviewer

Online Training

IT Glue

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 2 answers
They answer all questions and record your training for later use.
Anonymous | TrustRadius Reviewer

Implementation Rating

IT Glue

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 8.8
Based on 4 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
Anonymous | TrustRadius Reviewer

Alternatives Considered

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

M‑Files

M-Files is considered as document management system. However, we started with M-Files using it as application and data management platform. We planned the meta data structures well and now we benefit from it as we start using M-Files as document management system. We considered using SharePoint but found M-Files far more suited for our needs.
Yrjö Tolvanen | TrustRadius Reviewer

Scalability

IT Glue

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Tim Goetz | TrustRadius Reviewer

Return on Investment

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
Anonymous | TrustRadius Reviewer

M‑Files

  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

M‑Files

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

M‑Files Editions & Modules

Additional Pricing Details
Please contact an M-Files representative via https://www.m-files.com for pricing information.

Rating Summary

Likelihood to Recommend

IT Glue
9.2
M‑Files
8.2

Likelihood to Renew

IT Glue
M‑Files
10.0

Usability

IT Glue
8.8
M‑Files
8.7

Reliability and Availability

IT Glue
M‑Files
9.1

Performance

IT Glue
9.1
M‑Files
9.1

Support Rating

IT Glue
8.0
M‑Files
8.8

Online Training

IT Glue
M‑Files
9.1

Implementation Rating

IT Glue
M‑Files
8.8

Scalability

IT Glue
M‑Files
10.0

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