IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Talend Data Integration
Score 7.8 out of 10
N/A
The Talend Integration Suite, from Talend, is a set of tools for data integration.
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
The same way you design data integration job can be used to design services. It is easy to enhance by custom components and can adapt to all requirements. Talend Data Integration connects to [a] multitude of data sources and streaming service. Very easy interface to design complex applications without spending much time on coding. Easy to learn and master. Talend constantly strives to better itself by adding more features and functionalities.
The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
You can create and group custom documents together.
IT Glue can be integrated with a number of platforms such as Autotask.
IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
We used Talend to ETLing the data from myriad sources such Oracle Database, Clarify, Salesforce, Sugar CRM, SQL DB, MQ, Stibo Step, FTP, Netezza, and Files.
We leverage Talend transformation capabilities for stitching the data , unions and join
We successfully created the final unified set that can be used by business
Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
We use Talend Data Integration day in and day out. It is the best and easiest tool to jump on to and use. We can build a basic integration super-fast. We could build basic integrations as fast as within the hour. It is also easy to build transformations and use Java to perform some operations.
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Good support, specially when it relates to PROD environment. The support team has access to the product development team. Things are internally escalated to development team if there is a bug encountered. This helps the customer to get quick fix or patch designed for problem exceptions. I have also seen support showing their willingness to help develop custom connector for a newly available cloud based big data solution
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
In comparison with the other ETLs I used, Talend is more flexible than Data Services (where you cannot create complex commands). It is similar to Datastage speaking about commands and interfaces. It is more user-friendly than ODI, which has a metadata point of view on its own, while Talend is more classic. It has both on-prem and cloud approaches, while Matillion is only cloud-based.
It’s only been a positive RoI with Talend given we’ve interfaced large datasets between critical on-Prem and cloud-native apps to efficiently run our business operations.
