BMC Helix Client Management vs. Ivanti Endpoint Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Client Management
Score 5.2 out of 10
N/A
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.N/A
Ivanti Endpoint Manager
Score 8.5 out of 10
N/A
Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.N/A
Pricing
BMC Helix Client ManagementIvanti Endpoint Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Client ManagementIvanti Endpoint Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Client ManagementIvanti Endpoint Manager
Top Pros
Top Cons
Best Alternatives
BMC Helix Client ManagementIvanti Endpoint Manager
Small Businesses

No answers on this topic

NinjaOne
NinjaOne
Score 9.2 out of 10
Medium-sized Companies
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.8 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.8 out of 10
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Client ManagementIvanti Endpoint Manager
Likelihood to Recommend
6.0
(3 ratings)
8.0
(35 ratings)
Likelihood to Renew
-
(0 ratings)
7.9
(4 ratings)
Usability
-
(0 ratings)
6.8
(2 ratings)
Support Rating
5.0
(1 ratings)
8.4
(3 ratings)
User Testimonials
BMC Helix Client ManagementIvanti Endpoint Manager
Likelihood to Recommend
BMC Software Inc.
This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential
Read full review
Ivanti
There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Read full review
Pros
BMC Software Inc.
  • Easy to use
  • Easy to upgrade
  • Highly flexible without customization
  • Great community/support
  • Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
  • Computer imaging and software deployment work together to improve speed to delivery.
  • Financial asset management is very useful providing all of the information we need to support our PC replacement process.
Read full review
Ivanti
  • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
  • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
  • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
  • Software distribution works well and has a lot flexibility built into the module.
Read full review
Cons
BMC Software Inc.
  • It would be nice if it were possible to export search results
  • Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
  • Easy report writing
Read full review
Ivanti
  • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
  • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
Read full review
Likelihood to Renew
BMC Software Inc.
No answers on this topic
Ivanti
We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Read full review
Usability
BMC Software Inc.
No answers on this topic
Ivanti
Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Read full review
Support Rating
BMC Software Inc.
The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.
Read full review
Ivanti
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Read full review
Alternatives Considered
BMC Software Inc.
As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
Read full review
Ivanti
It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Read full review
Return on Investment
BMC Software Inc.
  • BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
Read full review
Ivanti
  • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
  • Very nice to push software to multiple devices at once.
  • Software portal is useful in allowing users to get what they need without the need for a tech.
Read full review
ScreenShots