Ivanti LANDESK Service Desk (discontinued) vs. Zendesk Suite
Ivanti LANDESK Service Desk (discontinued) vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ivanti LANDESK Service Desk (discontinued) | N/A | The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | ||||||||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | 6.0 (7 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 9.1 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Ivanti LANDESK Service Desk (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | Discontinued Products | Zendesk |
Pros | Discontinued Products | Zendesk |
Cons | Discontinued Products | Zendesk |
Likelihood to Renew | Discontinued Products No answers on this topic | Zendesk |
Usability | Discontinued Products No answers on this topic | Zendesk |
Reliability and Availability | Discontinued Products No answers on this topic | Zendesk |
Performance | Discontinued Products No answers on this topic | Zendesk |
Support Rating | Discontinued Products | Zendesk |
Online Training | Discontinued Products No answers on this topic | Zendesk |
Implementation Rating | Discontinued Products No answers on this topic | Zendesk |
Alternatives Considered | Discontinued Products | Zendesk |
Return on Investment | Discontinued Products | Zendesk |
ScreenShots | Zendesk Suite Screenshots |