Ivanti LANDESK Service Desk (discontinued) vs. Onspring

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ivanti LANDESK Service Desk (discontinued)
Score 8.9 out of 10
N/A
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.N/A
Onspring
Score 8.7 out of 10
N/A
Onspring delivers what they describe as a flexible, no-code platform for GRC, ITSM, audit, risk, compliance and business operations.N/A
Pricing
Ivanti LANDESK Service Desk (discontinued)Onspring
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ivanti LANDESK Service Desk (discontinued)Onspring
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ivanti LANDESK Service Desk (discontinued)Onspring
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Ivanti LANDESK Service Desk (discontinued)Onspring
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ivanti LANDESK Service Desk (discontinued)
8.3
7 Ratings
1% above category average
Onspring
-
Ratings
Organize and prioritize service tickets9.07 Ratings00 Ratings
Expert directory7.94 Ratings00 Ratings
Service restoration8.06 Ratings00 Ratings
Self-service tools8.07 Ratings00 Ratings
Subscription-based notifications8.05 Ratings00 Ratings
ITSM collaboration and documentation8.06 Ratings00 Ratings
ITSM reports and dashboards9.07 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Ivanti LANDESK Service Desk (discontinued)
5.7
6 Ratings
36% below category average
Onspring
-
Ratings
Configuration mangement8.06 Ratings00 Ratings
Asset management dashboard8.05 Ratings00 Ratings
Policy and contract enforcement1.23 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Ivanti LANDESK Service Desk (discontinued)
8.0
7 Ratings
5% below category average
Onspring
-
Ratings
Change requests repository10.07 Ratings00 Ratings
Change calendar6.05 Ratings00 Ratings
Service-level management8.05 Ratings00 Ratings
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Ivanti LANDESK Service Desk (discontinued)
-
Ratings
Onspring
8.6
1 Ratings
14% above category average
Common repository of GRC items00 Ratings10.01 Ratings
Risk management00 Ratings10.01 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings6.01 Ratings
GRC policy management00 Ratings9.01 Ratings
Incident management00 Ratings8.01 Ratings
Best Alternatives
Ivanti LANDESK Service Desk (discontinued)Onspring
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Rencore Code (SPCAF)
Rencore Code (SPCAF)
Score 8.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Forcepoint DLP
Forcepoint DLP
Score 8.2 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
Forcepoint DLP
Forcepoint DLP
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ivanti LANDESK Service Desk (discontinued)Onspring
Likelihood to Recommend
6.0
(7 ratings)
9.0
(1 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Ivanti LANDESK Service Desk (discontinued)Onspring
Likelihood to Recommend
Discontinued Products
I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
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Onspring Technologies, LLC.
As an financial and consulting working professional we had many challenges related to being compliant with other financial and governmental regulations and standard. For that we need so many different process, business units and other interested parties to come on same table and work on every single control to get compliant with those regulations. In this case we have manage so many risks and work on timely remediation. Onspring worked well in this.
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Pros
Discontinued Products
  • Follow pre-defined workflows for ticket types.
  • Properly route tickets & messages to internal users.
  • Offer a simplified interface for writing message templates and workflows.
Read full review
Onspring Technologies, LLC.
  • Findings
  • Reporting
  • Exceptions
  • Policies
  • Standard
Read full review
Cons
Discontinued Products
  • Interface could use a facelift
  • Communicate with users from tickets
  • When all task have been completed the option to close the ticket should be available, or it just hangs out there
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Onspring Technologies, LLC.
  • Integration with other tools
  • Risk Register management
  • Asset and Process Management
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Support Rating
Discontinued Products
Support system is very good. I believe they have done an excellent job supporting our questions
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Onspring Technologies, LLC.
No answers on this topic
Alternatives Considered
Discontinued Products
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
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Onspring Technologies, LLC.
RSA Archer is also great tool but why I choose Onspring is because it is user friendly and easy UI on the other hand Archer is so lethal and complex system which sometimes lack behind in term performance and scalability.
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Return on Investment
Discontinued Products
  • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
  • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
  • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
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Onspring Technologies, LLC.
  • Positive - Risk Management
  • Positive - Findings Management
  • Negative - Integration issue with some of tools
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ScreenShots