Ivanti Neurons for ITSM vs. Microsoft Intune

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ivanti Neurons for ITSM
Score 9.1 out of 10
N/A
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.N/A
Microsoft Intune
Score 8.3 out of 10
N/A
Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM solution that allows the user to securely manage iOS, Android, Windows, and macOS devices with a single endpoint management solution. The component Endpoint Configuration Manager (the…
$5
per user/per month
Pricing
Ivanti Neurons for ITSMMicrosoft Intune
Editions & Modules
No answers on this topic
Microsoft 365 Business Basic
$5
per user/per month
Microsoft 365 For Individuals
$6.99
per month
Microsoft 365 Apps
$8.25
per user/per month
Microsoft 365 For Families
$9.99
per month
Microsoft 365 Business Standard
$12.50
per user/per month
Microsoft 365 Business Premium
$15
per user/per month
Offerings
Pricing Offerings
Ivanti Neurons for ITSMMicrosoft Intune
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ivanti Neurons for ITSMMicrosoft Intune
Considered Both Products
Ivanti Neurons for ITSM
Chose Ivanti Neurons for ITSM
There is no comparison. Ivanti Neurons for ITSM (Ivanti Service Manager) outperforms them all. ServiceNow looks great on the surface and has amazing marketing, however you need deep pockets and a very long implementation cycle. BMC's Track-It and Remedy are near end of life. …
Microsoft Intune

No answer on this topic

Top Pros
Top Cons
Features
Ivanti Neurons for ITSMMicrosoft Intune
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ivanti Neurons for ITSM
7.6
21 Ratings
7% below category average
Microsoft Intune
-
Ratings
Organize and prioritize service tickets8.021 Ratings00 Ratings
Expert directory7.019 Ratings00 Ratings
Service restoration8.517 Ratings00 Ratings
Self-service tools8.020 Ratings00 Ratings
Subscription-based notifications7.015 Ratings00 Ratings
ITSM collaboration and documentation8.020 Ratings00 Ratings
ITSM reports and dashboards6.921 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Ivanti Neurons for ITSM
8.2
19 Ratings
0% below category average
Microsoft Intune
-
Ratings
Configuration mangement8.019 Ratings00 Ratings
Asset management dashboard8.018 Ratings00 Ratings
Policy and contract enforcement8.514 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Ivanti Neurons for ITSM
8.8
18 Ratings
5% above category average
Microsoft Intune
-
Ratings
Change requests repository8.518 Ratings00 Ratings
Change calendar8.918 Ratings00 Ratings
Service-level management9.015 Ratings00 Ratings
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Ivanti Neurons for ITSMMicrosoft Intune
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Score 9.0 out of 10
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Score 9.2 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
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Score 9.2 out of 10
Enterprises
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Score 9.3 out of 10
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Score 8.3 out of 10
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User Ratings
Ivanti Neurons for ITSMMicrosoft Intune
Likelihood to Recommend
8.9
(22 ratings)
8.0
(46 ratings)
Likelihood to Renew
9.9
(4 ratings)
9.9
(2 ratings)
Usability
7.8
(7 ratings)
7.1
(6 ratings)
Performance
-
(0 ratings)
6.9
(14 ratings)
Support Rating
9.0
(9 ratings)
10.0
(10 ratings)
Implementation Rating
-
(0 ratings)
8.9
(2 ratings)
Contract Terms and Pricing Model
8.5
(3 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
7.6
(14 ratings)
Professional Services
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
Ivanti Neurons for ITSMMicrosoft Intune
Likelihood to Recommend
Ivanti
We have been able to integrate our ISM system with Active Directory using API calls to automate user account creation and user Moves, Adds, and Changes. This has helped us make the employee onboarding and offboarding process much more efficient and less error prone. We cut down on mundane work for the account creation team and freed them to do more tier 2 and 3 tasks. Where the system has been less appropriate for us is trying to integrate non-IT service processes. We haven't gotten a lot of buy-in from groups that aren't used to using an IT related system to receive tasks. It will take some time for us to make a more user friendly, non-IT, Support role.
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Microsoft
Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
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Pros
Ivanti
  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
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Microsoft
  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
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Cons
Ivanti
  • Had a little trouble sending some files remotely a few times, but it could have been on our end.
  • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
  • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
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Microsoft
  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
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Likelihood to Renew
Ivanti
We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
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Microsoft
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
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Usability
Ivanti
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
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Microsoft
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
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Performance
Ivanti
No answers on this topic
Microsoft
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
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Support Rating
Ivanti
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
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Microsoft
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
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Implementation Rating
Ivanti
No answers on this topic
Microsoft
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
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Alternatives Considered
Ivanti
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
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Microsoft
We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
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Contract Terms and Pricing Model
Ivanti
On-premises vs being in Ivanti's Cloud is about 3-5 times the cost.
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Microsoft
No answers on this topic
Professional Services
Ivanti
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
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Microsoft
No answers on this topic
Return on Investment
Ivanti
  • In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
  • In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
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Microsoft
  • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
  • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
  • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
  • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
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ScreenShots