Ivanti Neurons for ITSM vs. PRTG Network Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ivanti Neurons for ITSM
Score 9.1 out of 10
N/A
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.N/A
PRTG
Score 8.6 out of 10
N/A
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
$1,750
perpetual license
Pricing
Ivanti Neurons for ITSMPRTG Network Monitor
Editions & Modules
No answers on this topic
PRTG 500
1,750
perpetual license
PRTG 1,000
3,200
perpetual license
PRTG 2,500
6,500
perpetual license
PRTG 5,000
11,500
perpetual license
PRTG XL 1
15,500
perpetual license
PRTG Enterprise
Custom Pricing
subscription license
Offerings
Pricing Offerings
Ivanti Neurons for ITSMPRTG
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ivanti Neurons for ITSMPRTG Network Monitor
Top Pros
Top Cons
Features
Ivanti Neurons for ITSMPRTG Network Monitor
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ivanti Neurons for ITSM
7.6
21 Ratings
7% below category average
PRTG Network Monitor
-
Ratings
Organize and prioritize service tickets8.021 Ratings00 Ratings
Expert directory7.019 Ratings00 Ratings
Service restoration8.517 Ratings00 Ratings
Self-service tools8.020 Ratings00 Ratings
Subscription-based notifications7.015 Ratings00 Ratings
ITSM collaboration and documentation8.020 Ratings00 Ratings
ITSM reports and dashboards6.921 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Ivanti Neurons for ITSM
8.2
19 Ratings
0% below category average
PRTG Network Monitor
-
Ratings
Configuration mangement8.019 Ratings00 Ratings
Asset management dashboard8.018 Ratings00 Ratings
Policy and contract enforcement8.514 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Ivanti Neurons for ITSM
8.8
18 Ratings
5% above category average
PRTG Network Monitor
-
Ratings
Change requests repository8.518 Ratings00 Ratings
Change calendar8.918 Ratings00 Ratings
Service-level management9.015 Ratings00 Ratings
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
Ivanti Neurons for ITSM
-
Ratings
PRTG Network Monitor
7.1
55 Ratings
15% below category average
Automated network device discovery00 Ratings7.449 Ratings
Network monitoring00 Ratings7.754 Ratings
Baseline threshold calculation00 Ratings6.747 Ratings
Alerts00 Ratings7.755 Ratings
Network capacity planning00 Ratings6.739 Ratings
Packet capture analysis00 Ratings5.528 Ratings
Network mapping00 Ratings7.639 Ratings
Customizable reports00 Ratings7.448 Ratings
Wireless infrastructure monitoring00 Ratings7.438 Ratings
Hardware health monitoring00 Ratings6.952 Ratings
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User Ratings
Ivanti Neurons for ITSMPRTG Network Monitor
Likelihood to Recommend
8.9
(22 ratings)
8.5
(55 ratings)
Likelihood to Renew
9.9
(4 ratings)
10.0
(2 ratings)
Usability
7.8
(7 ratings)
9.0
(1 ratings)
Support Rating
9.0
(9 ratings)
8.5
(17 ratings)
Contract Terms and Pricing Model
8.5
(3 ratings)
-
(0 ratings)
Professional Services
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
Ivanti Neurons for ITSMPRTG Network Monitor
Likelihood to Recommend
Ivanti
We have been able to integrate our ISM system with Active Directory using API calls to automate user account creation and user Moves, Adds, and Changes. This has helped us make the employee onboarding and offboarding process much more efficient and less error prone. We cut down on mundane work for the account creation team and freed them to do more tier 2 and 3 tasks. Where the system has been less appropriate for us is trying to integrate non-IT service processes. We haven't gotten a lot of buy-in from groups that aren't used to using an IT related system to receive tasks. It will take some time for us to make a more user friendly, non-IT, Support role.
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Paessler
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
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Pros
Ivanti
  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
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Paessler
  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
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Cons
Ivanti
  • Had a little trouble sending some files remotely a few times, but it could have been on our end.
  • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
  • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
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Paessler
  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
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Likelihood to Renew
Ivanti
We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
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Paessler
It is now an essential tool for monitoring and maintaining the health of our network and systems.
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Usability
Ivanti
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
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Paessler
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
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Support Rating
Ivanti
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
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Paessler
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
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Alternatives Considered
Ivanti
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
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Paessler
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
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Contract Terms and Pricing Model
Ivanti
On-premises vs being in Ivanti's Cloud is about 3-5 times the cost.
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Paessler
No answers on this topic
Professional Services
Ivanti
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
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Paessler
No answers on this topic
Return on Investment
Ivanti
  • In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
  • In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
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Paessler
  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
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