Izenda vs. Mattersight Predictive Behavioral Routing (discontinued)
Izenda vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Izenda | Small Businesses (1-50 employees) | Izenda is a business intelligence software offering from Izenda. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | No per user or core fees, unlimited use licensing for production and non-production instances. | — | ||||||||||||||
More Pricing Information |
Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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BI Standard Reporting |
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Ad-hoc Reporting |
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Report Output and Scheduling |
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Data Discovery and Visualization |
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Access Control and Security |
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Mobile Capabilities |
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Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | BrightGauge Score 8.9 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Reveal Score 9.9 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Jaspersoft Community Edition Score 9.7 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.6 (4 ratings) |
Usability | 8.0 (1 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Izenda | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Izenda | Discontinued Products |
Pros | Izenda | Discontinued Products |
Cons | Izenda | Discontinued Products |
Usability | Izenda | Discontinued Products No answers on this topic |
Support Rating | Izenda | Discontinued Products No answers on this topic |
Alternatives Considered | Izenda | Discontinued Products |
Return on Investment | Izenda | Discontinued Products |
ScreenShots | Izenda Screenshots |