What users are saying about

Jabber

126 Ratings

Jabber

126 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Jabber

I use Jabber for making calls through my VoIP phone. I need it to be fast, reliable and pain free so that I can call in to back-to-back meetings without delay. The ability to copy and paste phone numbers and passcodes makes it really easy to make quick back-to-back calls.

Feature Rating Comparison

Project Management

Jabber
6.5
Task Management
Jabber
6.4
Gantt Charts
Jabber
6.3
Scheduling
Jabber
6.2
Workflow Automation
Jabber
6.7
Mobile Access
Jabber
7.8
Search
Jabber
7.1
Visual planning tools
Jabber
5.1

Communication

Jabber
7.9
Chat
Jabber
8.5
Notifications
Jabber
8.3
Discussions
Jabber
7.8
Surveys
Jabber
8.6
Internal knowledgebase
Jabber
7.6
Integrates with GoToMeeting
Jabber
8.3
Integrates with Gmail and Google Hangouts
Jabber
6.0
Integrates with Outlook
Jabber
7.9

File Sharing & Management

Jabber
6.3
Versioning
Jabber
6.2
Video files
Jabber
6.3
Audio files
Jabber
6.8
Document collaboration
Jabber
6.6
Access control
Jabber
8.1
Advanced security features
Jabber
4.8
Integrates with Google Drive
Jabber
5.7
Device sync
Jabber
5.7

Pros

  • Ability to start video conferencing and add individuals to a call seamlessly
  • Stores your phone numbers and passcodes easily to make calling in painless
  • The voicemail functionality is very easy to use and stores voicemails similar to a iphone

Cons

  • The back end of Jabber and creating the proper profiles in CUCM can be frustrating. Often the solution is easy e.g.: "check this box or uncheck this box" however actually finding these areas in the CUCM profiles can be difficult. Also, the setup is not always straight forward, one profile could have certain settings and the next could have completely different settings and they both work. It makes trouble shooting a little difficult.
  • Mobile app - When using the Jabber app and using video if you need to swipe between screens you lose the video window to see the chat window. It would be useful if the video screen would shrink down and be visible the entire time you are on the call.
  • Share screen - sharing screens between MAC and Windows users is not possible with just the Jabber client, you must make it a WebEx in order to receive full functionality.

Likelihood to Renew

Jabber8.0
Based on 1 answer
After final acceptance by business, it has helped employees better collaborate across campuses and those working from home

Usability

Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

Support

Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Alternatives Considered

I preferred using Jabber over Zoom and E-Talks, probably because it integrates well with my phone and computer system. It also serves the instant messaging function better. Slack has a chat function, but I've used it more for data management than I have for communication purposes. Overall, Jabber fulfills its function well

Return on Investment

  • One central place for our customers to call into

Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details