What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 8.2 out of 101
Based on 143 reviews and ratings
Likelihood to Recommend
Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
- Ability to start video conferencing and add individuals to a call seamlessly
- Stores your phone numbers and passcodes easily to make calling in painless
- The voicemail functionality is very easy to use and stores voicemails similar to a iphone
Analyst in Information TechnologyHealth, Wellness and Fitness Company, 10,001+ employees
- Jabber could use a middle ground for message notification. The prior method of an icon flashing at you every few seconds defeated the asynchronous nature as it would force you to put up with the blinking, or click the message immediately. And if you clicked the message just to stop the blinking, then it would register the message as read, and it would be easy to miss or forget about the message without actually reading it. Now they have the popup window (described earlier in the review). Additionally when you click on the Jabber app you will see the number of unread messages for each user. If you were on the phone or speaking with a colleague you may have missed the message entirely. Either way, its now too easy to miss a message and the sender will use other means, and ask why you ignored their message. A good middle ground would be features they have now with either a status or something similar in the system try (it can even be the flashing icon, but flash once every 5 minutes, not once a second) which would occasionally remind you of your unread instant messages.
- Too many software updates. Jabber constantly wants to update the application and if you push it off reminds you on every login. Bundle and space them out further.
- This is minor but the default installation comes with a docking tab at the top of the screen. If you are not using the tab then it is annoying. Virtually every user wants to get rid of it but they do not know how. They are always grateful to me when I get rid of it for them.
- Jabber allows sending of files but it's a bit cumbersome as it must first be accepted, downloaded, then opened from the folder. It does give a short cut to open the download folder, but the ability to directly open received files would be very helpful.
- Jabber does not have an off-line queue as part of its standard setup. Not a huge con, but it add a level of convenience. When someone is off-line, typically after they have left for the day, you either have to wait to respond to an IM, or move the conversation over to email.
- When a new message comes in the popup window, whether or not you click on it, when you go to your conversations window, it brings you back to your last conversation. what happens is, you think your in the conversation for the window which just popped up, and if your lucky you catch your response before sending to the wrong person. This occurs even if you actually click on the popup window, you still may be in a different conversation. I am used to it by now and rarely make the mistake, but it would be a really good feature to bring you to the conversation related to the newest message.
Likelihood to Renew
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
In 2008, we invested significantly in Cisco's phone system. Jabber is an extension of that system. In 2011, we compared Microsoft's Lync and Skype to Cisco's Jabber client. Both were inferior in call quality, video display, security, and user interface. Jabber stood out above the rest so far there were no comparisons. Since then, Skype for Business has gotten more secure and with Microsoft's purchase, I believe they have merged several technologies. If we were evaluating the products today, I think we would likely choose another product, simply due to the costs associated with the licensing vs. other solutions on the market.
Return on Investment
- Better customer service - anyone in the company can now better direct clients or client calls because of the presence feature.
- Efficiency- Jabber on tablets and mobile devices allows people in the field to share real-time video of client sites, project managers can directly share files to people in the field. This is a huge advantage on project work. We have even had employees that were able to work on vacation by using Jabber mobile to receive important client calls while the client thinks they are still calling them at their desk!
- Better communication - again being able to have Jabber on multiple devices makes communicating quick and easy. While someone may not be available because they are on a conference call they can respond to chats. They may be commuting but they can still answer desk calls. It makes information transfers easy.
Premium Consulting/Integration Services—
Entry-level set up fee?