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<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 8.2 out of 101
Based on 161 reviews and ratings
Likelihood to Recommend
Jabber is well suited as a soft phone client that also has instant messaging and video conference features. It should not be considered as a primary instant messaging solution or web conference tool as those are more of the bonus features of the software. If you're looking for a solution that promotes fast, easy instant messaging, Slack would be a much better fit. But if you're looking for a well balanced all-in-one solution that reduces licensing costs and has some cool features, then Jabber is a good fit.
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
- Provides unified, simple to use instant messaging across departments, groups, and projects.
- Makes it easy for users to move from their mobile phones to the desktop to a physical phone.
- Presence indicators pull nicely from Outlook so users don't have to mark themselves as being in a meeting or otherwise unavailable.
- It would be great to be able to tie Jabber to additional phone lines other than my direct number so that voicemails could be received and answered more promptly and so that I can see missed calls or incoming calls on my computer to other lines that I answer.
- It's hard to search for and add contacts to the chat function in Jabber.
- The window indicating a new message appears at the top of the screen instead of at the bottom where I am used to seeing desktop notifications which can be difficult to adapt to.
Likelihood to Renew
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
Based on 3 answers
Requires too much technical assistance to users, get more calls for supporting Jabber than other. A lot of people admit they don't use the product anymore after having to call tech support several times. They would rather pick up and use their iPhone.
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Jabber is, admittedly, what I'm most used to. It certainly outperforms Skype where it offers far more tools and means of communication. WebEx is more targeted towards meetings where Jabber considers a broader scope of communications and correspondence
Return on Investment
- Increase in productivity as questions can be answered more quickly.
- Can sometimes be bombarded with messages from several places-phone, email, Jabber, etc. which can be overwhelming
- Not everyone uses Jabber to the same extent so it's important to know your audience when choosing Jabber vs. email.
Premium Consulting/Integration Services—
Entry-level set up fee?