Likelihood to Recommend
As a purchasing app, it is excellent. I cannot speak to its usefulness in the AP area. it may be less useful in a different environment, such as manufacturing. For research and healthcare use, it is excellent. Also, we use Banner as our ERP. SciQuest is well versed with integrating with Banner. Users with a different ERP may experience less pleasant results.
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SAP Ariba is well suited for complicated procurement processes requiring lot of inter department interfacinng and comments and reviews at every stage. It is possible to maintain complete history of the procurement cycle and records inputs from all stakeholders- internal and external. It automatically creates a to do function on the system of the person at whose desk any issue remains unresolved.
Read full review Pros Source to settle: Although we did not purchase all the new applications in the suite SciQuest made, what we did use, worked and worked nicely. With SciQuest you can get a turn-key system. I love the way SciQuest rolls out changes, measuring customer feedback, and rolling out major changes 3 times a year. Like clockwork you know what to expect ahead of time, deciding whether or not you need a particular enhancement (if optional), having plenty of time to make adjustments in business processes if needed, and/or user-base announcements. I was always astonished to see both clients and potential clients come to the conferences. SciQuest would allow the "mixing" of clients and potential clients, apparently unafraid of any negative commentaries the potential clients might get. That has always been impressive to me as a techie myself. Read full review Customer Service. We have an incredible team that look after us. Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented. Standards. Providing a uniform set of rules enables us to onboard and engage quickly. Read full review Cons Their existing pricing model for the number of Suppliers onboarded or removed has been a little disappointing as there are times when suppliers do have to be switched out. They have greatly helped in making UNSPSC updating easier, but I would like to be able to get an extract with a delta that would make it easier for us to update our ERP as this information needs to be stored on both sides. Read full review Integration with other tools is not very good. The APIs provided are not scheduled within the Ariba process and must use a middleware to send information back and forth between tools Customer support for configuration questions. The response time can be weeks or months waiting time and the response back is often unhelpful. Flexibility with company entities. With a large company with so many entities it is hard to structure and customize your suppliers into many entities. You often have to duplicate. Read full review Likelihood to Renew
Simplified and user friendly system that has been implemented across our entire institute and with all of our vendors. We really like this program and it works well for us. Changing to another program would be a significant time investment and hassle
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Established product and we are now using it as a mean for our procurement transformation
Read full review Usability
There is a 3 month learning curve and then the features are easy to use. My AP team processes 400 invoices daily through the system. The things to watch for are vendor billing mistakes (no/incorrect PO number, information discrepancies) and buyer purchase request inconsistencies. Those are part of AP anyway so maybe it is what it is. The Sciquest AP software performs as designed some improvements needed. In our system I have documented a list of 60 improvements that could increase throughput up to 50%. Those improvements include making the AP records GUI format more customized for AP purposes, and improving the QC tolerance functionality, which can be laborious to sync (Match).
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As an end user I tend to prefer modern interfaces. It may be good for the backend users in accounting, but for me it is obvious that all the email notifications and built in interface is lacking on the overall state of UI/UX in the industry. It is not the worst of course if compared to those of the biggest competitors though (company starting with "O").
Read full review Reliability and Availability
They have had only a couple of very quick occasions where they were down for 1-2 minutes. One time they had a problem adding attachments. Very Reliable!
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Having used SciQuest for over five years and having their competitors, SciQuest offers the best user experience and integration between vendors and ERP.
Finance Manager - KU Liberal Arts & Sciences Shared Service Center
Read full review Support Rating
They usually respond to medium-to-low priority issues very quickly, and high priority issues almost instantly. Their support team is knowledgeable and responsive. Their Supplier Enablement team is very good and is a feature that most of their competitors don't have. The company makes a serious effort to maintain good relationships with their customers.
Read full review The Good - SAP Ariba support comes with multiple options. The standard support model for all customers is the shared service model where the SLAs are acceptable. For customers with critical needs, a paid upgrade is offered in the form of 'Preferred support'. This paid service promises better SLAs and Best Practice literature and services from Ariba. The Bad - Some service issues get caught in between SAP Ariba support and SAP support. This triage may result in a loss of time for customers. Read full review Online Training Read full review Implementation Rating
We had an internal project manager who was well versed in PMI methodologies. I think the implementation would have gone far less successfully, or may even have failed entirely, without her. She was able to do all the things a project manager is supposed to do, and in an ordered and organized manner.
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Again, our SciQuest system integrates with Banner. Banner does have a way to create, approve and report on POs. However, the SciQuest product is so much more user friendly, so the learning curve is very steep. Also, SciQuest gives us a lot more detail in our reporting and PO history, which is helpful when trying to remember what happened 6 month ago
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I have and still use
is much less robust in comparison to Ariba. SAP Ariba Procurement has the ability to see what transactions have been sent, the ability to resend cXML Purchase Orders, see a history of what has happened with transactions, much more robust reporting capabilities, etc. SAP Ariba Procurement is 5-10 times better than
in my opinion.
Read full review Scalability
Highly reliable remotely hosted PTP solution that interfaces with our remote OCR vendor and with university sited operational servers. Twice a year over the last 3 years a SciQuest/OCR system file handling or network problem occurs that gets fixed within a day.
Read full review Return on Investment Customers seem to be fine with selecting requisition items and having them pushed back via carts to a legacy system. Converting one's legacy ERP system to a SaaS solution may prove to be too much of an overhaul in regards to converting to a new set of rules which do not fit exactly with current business processes. The inability to enhance in great detail is also a drawback for customers coming from a highly modifiable system. Read full review Improving Broadspectrum's PIFOT for suppliers who have migrated to invoicing through Ariba. Provided a simple end-user interface to support PO creation, which has improved internal business process. This has led to good quality PO's being created upfront, which has reduced unnecessary re-work to ensure invoices are paid on time, and improved the businesses capability to report on real time commitment. Read full review ScreenShots