Likelihood to Recommend In my experience, Jahia Digital Experience Platform as a CMS platform is excellent when you have a large amount of content that needs to be customized. It is also good for when you have templated content that has minor variations. I would say it is less appropriate when the content has numerous mathematical computations, or a large amount of business logic that comes into play with data processing.
Read full review Pendo is very well suited for startups and mid size product companies who are looking for -
Help in user experience building Measuring the impact of a feature on the requirement phase itself Advanced analytics to get a sense of how the product is working Insights about necessary changes that are required to make the product better Read full review Pros Content management: It is very easy to update text, images, files and videos even for a non technical user. Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding. Digital asset management: It is easier to store organize and retrieve images, videos and documents. It has a great built-in analytics and reporting feature. Read full review Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc. To promote new features. To train customers on how to use new features. To survey our customers within the software. Read full review Cons It lacks the ability to manage multiple versions of a page or content in general. The back office interface sometimes encounters bugs or display problems. It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content. Read full review I find the reporting and analytics to be a little light. They could improve custom reporting capabilities. Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does. Sometimes takes a while to refresh counts when adding a new tag. Read full review Likelihood to Renew I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
Read full review We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Read full review Usability The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.
Read full review Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Read full review Reliability and Availability [I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.
Read full review Performance It's stable after upgrade to Jahia 8. Not much server down so far
Read full review Support Rating As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question
Read full review They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Read full review Online Training The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Read full review Implementation Rating Use Segment to install and cut developers out of the work cycle!
Read full review Alternatives Considered Jahia provides a similar user experience to other CMS I have used in the past - it features a simple interface that makes navigating and learning how to use the platform easy and the ability to copy and paste content saves time and effort when building new pages. The ease in which you can manage the site in different languages is also a big plus!
Read full review WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
Read full review Scalability You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP
Read full review Return on Investment Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform! Pages are snappy and bug-free, which wasn't always the case. Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions. All our external services were nicely integrated into a modern portal. Read full review We have had an ROI in reduced support contacts. We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information. Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet. Read full review ScreenShots Jahia Digital Experience Platform Screenshots