Likelihood to Recommend
Our team found JAMS to be reliable and an ideal tool for handling our automation, queue, and scheduling needs. We valued proactive and clear communication, and our dedicated JAMS account manager made it a priority to keep us informed at every step of the way. We had a very stringent and aggressive timeline to implement a new job batch processor to keep the project moving forward and our account manager was very accommodating and responsive. Whether it’s updates on ongoing issues or proactive tips to enhance our experience, their team has your best interest in mind.
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The products are being paired by the company with different software to specifically fit multiple scenarios. As a standalone platform, it can answer any task with its build-in content or the ability to create your own content and solution.
Read full review Pros Definition of Date parameters (i.e. - Today, TodayDate, Workdays, Day) that gives great flexibility in scheduling Copying/cloning of specific existing processes that makes implementation of new processes easy Easily accessible logging to review/fix issues when they occur (in Dev and Prod) Read full review Allows for the quick disconnection of accounts that break our terms of service Seamless integration with our billing system Has the ability to house all member/client account information in one single location Read full review Cons Document the REM statement a little better; it took me quite a bit of digging to figure it out and would be better if one could use standard comment characters like in other languages (although with Powershell scripts, the Powershell one works ok. It's important to comment on the code in the source tab especially when changes happen, and you want to keep track of historical changes. Read full review The product build in portal need to be more flexible Read full review Likelihood to Renew
JAMS is an essential application within our organization. There is no chance that at any point in the foreseeable future we would migrate off of the platform or stop our maintenance contract. HelpSystems (now rebranded Forta) releases frequent updates which always add value to the product. The system's reliability and extensibility has earned our trust that it will scale with our organization.
Read full review Usability
Jams is rather user-friendly. However there are times when deep features exist, but simple things aren't there at all, like being able to schedule a job that has parameters. If you have parameters, you have to go through some sequence thing instead of it just doing it as part of the standard scheduling process.
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The engineers at JAMS are very knowledgeable and provide in depth technical support in a timely fashion. While our group doesn't often send requests when we do the level of detail as well as clear guidance on any information on technical issues is great. For more open ended items or data related requests that may not necessarily be out of the box the do a good job of providing a framework of solutions to allow us to implement within our system
Read full review Implementation Rating
Trust Radius is some kind of company let me tell you...
Read full review Alternatives Considered
JAMS is easier to use, provides more features and was easier to manage form a central location. simple features in JAMS were missing from
such as a projected daily schedule. The install setup with a client and agents was better suited for us too
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Most product works well enough, but none of them combine the non-agent/client approach to automation with an easy to develop mechanism (the drag&drop development approach) This alone put this solution on top of our preferred implantation product list
Read full review Scalability
I can only speak in in regards to scalability in the volume of jobs we have created. Many of our jobs exist in multiple environments, with each environment having its own unique folder names, connection strings, etc. We incorporate parameters on the folder level that contain the unique environment information. The jobs reference these values from the folder they are contained in, so we can easily copy a job from DEV to TEST and the source is the same but the values passed from the parameters are not. This makes it very easy to create many new jobs and copy them across multiple environments and have them work
Read full review Return on Investment JAMS was not the most cost-effective solution to the original program we were implementing at my Agency; but we were able to expand on the services we do provide using it's power and flexibility to enhance other program areas. The cost-model from MVPSI has been great in allowing us to deploy a DEVELOPMENT, STAGING, then PRODUCTION scheduler integrating the platform into our SDLC. Read full review If time is money, the time saved by using this all-in-one product has certainly saved time AND money. Read full review ScreenShots