What users are saying about
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Top Rated
257 Ratings
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Top Rated
1616 Ratings

Jenkins

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Top Rated
257 Ratings
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Score 8.2 out of 100

Jira Software

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Top Rated
1616 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Jenkins

Jenkins helps the flow of build from the development team to the QA team. Can be really helpful in doing continuous builds, but when this feature is turned on the development team must have great communication otherwise the risk of broken builds become very high. In the long run, we found it made things easier when we just pushed the build manually and appointed a team member the build master.
Dodd Weisenberger | TrustRadius Reviewer

Jira Software

Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
Elissa Bernstein | TrustRadius Reviewer

Pros

Jenkins

  • Automatic jobs: there are infinite possibilities when it comes to Jenkins. You can run code against any testing suite you can imagine or conjure up. You can deploy applications at any time anywhere, automatically with no human intervention. If a certain stage fails, it will notify the team and your sysadmin of the issue so you can resolve it as quickly as possible
  • Automatic rollback: because of how Jenkins works, it can hold off publishing code and integrate locally to run QA procedures before pushing to deployment. This means that bugs are caught before your servers are updated and prevents a faulty program from affecting your downtime in the first place. Its a game changer for high availability.
Dylan Cauwels | TrustRadius Reviewer

Jira Software

  • JIRA is an excellent tool to connect different teams and work styles in an efficient way, without being too specific for some of them.
  • It has a lot of features and settings to offer which really enable you to plan a task in a very detailed way.
  • Thanks to the different conditions of a task, the status can be tracked easily and everyone always knows who's the one who has to provide input.
Fabian Kuhn | TrustRadius Reviewer

Cons

Jenkins

  • Once we organized a hackathon with our GitHub Storage. Jenkins was integrated at that time. We had a 20GB plan, but it oversized to 50GB. We had to bear a large sum of money which was unpredicted by our company. Being a startup we cannot bear such mistakes.
  • Jenkins cannot be easily studied and managed. We have to recruit personnel part-time for managing and servicing the server.
  • Though it is open source, there is no dedicated community driven forum or support. There are 3rd party discussion and support portals. Thus, we use Gitter always for debugging and solutions.
Anonymous | TrustRadius Reviewer

Jira Software

  • Atlassian recently made a number of UI changes to both JIRA and Confluence. The Confluence changes negatively impact productivity by hampering what used to be a relatively straightforward navigation process. JIRA received an analogous set of changes; while less egregious, I find the new look increases my eye strain when trying to find needed information. New users may not have as much difficulty, but you should try it for yourself.
  • Atlassian offers both a Cloud and on-premise solution; the Cloud version doesn't offer many customizations and plugins that are present on the on-prem (server) version.
  • The amount of customization offered by JIRA is a blessing and a curse. Generally speaking, it's important to keep things as simple as possible; avoid adding custom fields or super involved workflows as much as possible (though the default workflow doesn't work in most situations based upon my experience).
  • You'll need to nominate someone in your organization to own the JIRA effort -- this person should have a reasonable knowledge of JIRA administration but also have the ability to fairly present options and solutions as issues arise. If you don't have someone in this org but opt for a committee of sorts your instance can become a true mess and will negatively impact productivity.
Jonathan Mendelson | TrustRadius Reviewer

Likelihood to Renew

Jenkins

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 5.5
Based on 33 answers
I do not make decisions at my new company, so it's out of my hands. I will say that we're in dire need of a new Project Tracking suite, but I'm not sure how interested they'd be in building something from the ground up. But, if discussions turn to blowing up our current solution and going in another direction, I will be recommending JIRA, and offering to take lead in it's implementation.
Adam James | TrustRadius Reviewer

Usability

Jenkins

Jenkins 5.0
Based on 3 answers
While the day to day use is very easy, the configuration and setting up of the system or new projects can be cumbersome.
Dodd Weisenberger | TrustRadius Reviewer

Jira Software

Jira Software 8.2
Based on 25 answers
JIRA's UI is very difficult to navigate. It is almost impossible to find things. I find myself just using the address bar and putting in the ID numbers as I can't find what I need anywhere else. There is no one place to do tasks but many and many ways to get there and this causes confusion.
Kyle Kochtan | TrustRadius Reviewer

Performance

Jenkins

Jenkins 8.9
Based on 7 answers
Sometimes I feel like I am using software developed at the '90s. The Jenkins functioning is amazing. It fulfills its role, but when we are talking about the user interface, it is something painful sometimes, and unfortunately, I didn't see investment and/or improvement on this part over the past few years. Another thing I couldn't forget to mention is about the ecosystem around Jenkins, there are a bunch of plugins, but due to this flexibility, we caught ourselves struggling with broken plugins several times.
Erlon Sousa Pinheiro | TrustRadius Reviewer

Jira Software

Jira Software 8.0
Based on 1 answer
No answer on this topic is available.

Support

Jenkins

Jenkins 6.3
Based on 6 answers
There is a large development community - but it is shifting as people move towards other tools. A lot of companies still use Jenkins and will build propriety tools, which doesn't help any of the open-source community.Jenkins has a lot of help and support online, but other, more modern, alternatives will have better support for newer tech.
Richard Rout | TrustRadius Reviewer

Jira Software

Jira Software 8.5
Based on 18 answers
I haven't had to interact with their support team, outside of maybe reading some online help or blog articles. So I can't really comment on their support team, but the fact that I haven't needed to use them says quite a lot about the quality and ease of use of this system.
Richard Davies | TrustRadius Reviewer

Implementation

Jenkins

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Alternatives Considered

Jenkins

We previously utilized Hudson - which was limited and did not have the extensive plugin abilities of Jenkins. We selected Jenkins for it's ease of use, beautiful interface, and stability. Other software such as Hudson and Bamboo didn't provide these abilities.
Anonymous | TrustRadius Reviewer

Jira Software

JIRA support has been incredibly helpful with any issues that have come up, from technical glitches (few and far between) and increasing user knowledge of the capability of JIRA. The capabilities of JIRA are endless and can be adapted to fit nearly any organizations individual needs. JIRA also has a vast capability to integrate with a variety of software products used throughout many different companies.
Mitchell Brand | TrustRadius Reviewer

Return on Investment

Jenkins

  • Low investment: As the software is open source, there is no purchase required for on-premises installations, and there is a low barrier to entry for companies offering hosted solutions. This leads to competition on price, and therefore lower prices.
  • Saves time by automating manual tasks: There are often a lot of repetitive tasks that need to be done to prepare for a release, and Jenkins enables these tasks to be run easily and frequently (for example, running tasks on every pull request)
  • Near-immediate returns: Spend a day or two and easily automate most common tasks. Reports are visible so that managers and team leads can keep an eye on code quality.
Jonathan Yu | TrustRadius Reviewer

Jira Software

  • As a product manager I needed to make sure that all teams were aware of priority and that new items went through triage and were accounted for in a timely manner. JIRA took us away from the headache of spreadsheets and daily meetings, to one transparent system with real time dashboards that required no meetings. People could just do their work because they knew what was the next most important item. This must have saved hundreds of thousands of hours over the years.
Tracy Walton | TrustRadius Reviewer

Pricing Details

Jenkins

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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