Likelihood to Recommend JICS is well suited for schools that have long-used Jenzabar products or are looking for a stripped down, direct data management system. If someone is seeking innovation or the latest in features and technology, I do not believe they would be as pleased with JICS. It's a bare bones system alternative.
Read full review Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review Pros Jenzabar Internet Campus Solution (JICS) is good at interacting with the Jenzabar database. Jenzabar Internet Campus Solution (JICS) can integrate with Active Directory to allow for one set of credentials and also has its own credential management system for local accounts to be created. Jenzabar Internet Campus Solution (JICS) will display grades as soon as they are entered into the Jenzabar database. Read full review Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards. It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt. Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise. Read full review Cons Jenzabar is unwilling to work with other companies to integrate information across multiple platforms. The quality of JICS is contingent upon appropriate use and entry by those on campus. While not a limitation to JICS itself, there seems to be more problems with JICS in this regard than I have noticed on other campuses with other platforms. JICS is typically behind on the times. Features it adds today were commonplace for others much earlier. Read full review The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system. The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited. Michelle Prand Director of Information Systems & Information Management
Read full review Usability Jenzabar Internet Campus Solution (JICS) is very usable and easy to maintain. With us having students log in with their AD credentials, they don't have to remember an extra username and password. Also, I have been able to update and customize some of the coding, which has allowed us to make sure the site works just the way we want it to.
Read full review Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Read full review Support Rating Support is generally very helpful. There are some support staff that really try to go the extra mile and help with solving the problem you have, not just answering your initial question. If you don't understand a feature that is offered in the Jenzabar Internet Campus Solution (JICS) environment, they also have a portal with on-demand webinars/courses that you can watch to get a better idea of offerings at your own base.
Read full review Implementation Rating With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand Director of Information Systems & Information Management
Read full review Alternatives Considered We selected JICS many years ago as it was a cost-effective option that was streamlined and straight-forward. Today, no one is ever thrilled with their SIS, and I can anticipate major difficulties if we attempted to move from JICS. However, from a features and revolutionary standpoint, I do feel we will always be a step behind if we continue with Jenzabar.
Read full review MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Read full review Return on Investment Jenzabar has allowed us to house all data in one system, which was badly needed. Jenzabar allows us to speak one language across campus, although many offices still work outside of Jenzabar due to limitations within JICS. Jenzabar has not been effective in being a leader in new features or developments. I always feel like we are a step behind. Read full review This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation. Read full review ScreenShots