11:11 Public Cloud vs. JetRails

When shared with multiple teams, I could not find many products better than this. I enjoyed working in this aspect, it was smooth in cross-teams transferring. They have a good foundation of technology I would say, the thing it is lacking is in the usability for non-technical people. I have seen many struggling with this aspect.

Incentivized

JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.

• Security - no-one can access your systems, even you!

• Hosting.
• Magento hosting.
• Big Commerce hosting.

• I needed support for many modules, where I think I was not satisfied.
• The detailing of each module is lacking.
• If you form clutter of files, there is no solution for it.

Incentivized

• Expanded offering for Wordpress

JetRails staff is very, very, very knowledgeable.

Support is completely inflexible in their policies and procedures, turning even the simplest request into a months-long ordeal.

10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.

I would select Sungard on the basis of technology foundation and functionality. It gave me an ample amount of features which I could use in a better way. The inter-team communication gets a better structure than the other products. I would use it on the basis of the above mentioned points. This has proven to be a good support for my team.

Incentivized

JetRails works well in conjunction with a wide variety of hosting solutions.

• Positive - Inter-department report flow was quick.
• Positive - Defined process gave us a defined to finish our goals.
• Negative - Detailing on each module is less.

Incentivized

• Saved us time
• Saved us money