Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
SolarWinds Service Desk
Score 8.2 out of 10
N/A
SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.
In comparison to other solutions available, SolarWinds wins when it comes to supporting customers. Also, it is easy to set up and provides a user-friendly interface for the employees. In addition to that, It provides a variety of features like incident management, reporting, …
It is more efficient than other tools. Through this tool, I have enabled my team to
better assist the end-user by focusing on the services rather than being stuck
on any technical issue. I am easily managing the queries
SSD has more features and simplicity in implementation, and working with it is very important to us. It is also very reputable in terms of company security and safety. Helpdesk software should be designed user-friendly in mind. The SolarWinds desktop is created in the cloud …
Verified User
Director
Chose SolarWinds Service Desk (SSD)
We already use Jira Software, so we also evaluated Jira Service Desk, since it would have integrated quite easily and been a lower cost than Solarwinds Service Desk. We found that Jira Service Desk was mainly a "cookie cutter" product, where there was very little capability for …
Each platform has unique features. Solarwinds allows for us to leverage the platform between different departments and that was needed for our company.
Solarwinds Service Desk is a larger solution than just a ticketing system. I think it stacks up quite well and surpasses some of the other solutions by providing asset inventory capability, change management, vendor management, contract management options. Many other …