Jira Service Management vs. Vision Helpdesk
Jira Service Management vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Jira Service Management | Vision Helpdesk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Jira Service Management | Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Vision Helpdesk | |
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Likelihood to Recommend | 5.8 (76 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 9.1 (1 ratings) |
Usability | 9.6 (2 ratings) | 8.2 (1 ratings) |
Support Rating | 9.1 (25 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Jira Service Management | Vision Helpdesk | |
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Likelihood to Recommend | Atlassian | Vision Helpdesk |
Pros | Atlassian | Vision Helpdesk |
Cons | Atlassian | Vision Helpdesk |
Likelihood to Renew | Atlassian No answers on this topic | Vision Helpdesk |
Usability | Atlassian | Vision Helpdesk |
Support Rating | Atlassian | Vision Helpdesk |
Alternatives Considered | Atlassian | Vision Helpdesk |
Return on Investment | Atlassian | Vision Helpdesk |
ScreenShots | Jira Service Management Screenshots | Vision Helpdesk Screenshots |