Likelihood to Recommend
It will be well suite for large Organization where many team members involved from various Geographical location's in a single project or program as that would help greatly with this Agile Project Management tool. And, its may not be the right option for small organizations and also less of the need for co-located teams as well.
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Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
Read full review Pros Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc) Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow Allow multiple different entry points and work flows for as many different needs your teams / company have Read full review Providing a platform for social news in the company where "bottom up" topics can percolate freely across department Social networking across the company where folks can divide their work into topics instead of teams Basic collaboration within a group including document sharing with ability to pin documents to a team Read full review Cons Navigating through issues outside of a kan ban board can be confusing and task heavy. It's easy to clutter up the tool. It could use some easy clean up capabilities. User interface is decent, but could use work to make it more intuitive. Read full review Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network". Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page. Read full review Likelihood to Renew
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Read full review Usability
I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
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Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Read full review Reliability and Availability
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It's a simple product but it does provide value.
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I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
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We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
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The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
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We organically implemented the product
Read full review Alternatives Considered Zendesk
is a similar ticketing system that our organization used before
Service Desk. The main drawback of
was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself.
does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that
could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other
Suite products that we use on a day to day basis.
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Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
Read full review Return on Investment It is definitely cheaper than Salesforce It allows the IT service desk to be more organized and respond more quickly to tickets, which can save time for both agent and requester. Some things are "not quite there" developmentally, so this means that internal IT will need to spend more time developing and testing the product. Read full review My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency. Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees. As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department. Read full review ScreenShots Jira Service Management Screenshots