Jira Service Management vs. Power Apps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Service Management
Score 8.1 out of 10
N/A
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
Power Apps
Score 8.1 out of 10
N/A
PowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.
$20
per month per user
Pricing
Jira Service ManagementPower Apps
Editions & Modules
Free
$0
per month
Standard
$20
per agent/per month
Premium
$40
per agent/per month
Enterprise
Contact sales team
Power Apps Premium
$20
per month per user
Offerings
Pricing Offerings
Jira Service ManagementPower Apps
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Jira Service ManagementPower Apps
Top Pros
Top Cons
Features
Jira Service ManagementPower Apps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Jira Service Management
8.2
75 Ratings
0% below category average
Power Apps
-
Ratings
Organize and prioritize service tickets8.374 Ratings00 Ratings
Expert directory9.02 Ratings00 Ratings
Service restoration9.52 Ratings00 Ratings
Self-service tools7.268 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.761 Ratings00 Ratings
ITSM reports and dashboards5.862 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Jira Service Management
10.0
1 Ratings
19% above category average
Power Apps
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement10.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Jira Service Management
7.3
69 Ratings
14% below category average
Power Apps
-
Ratings
Change requests repository7.363 Ratings00 Ratings
Change calendar6.52 Ratings00 Ratings
Service-level management8.167 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Jira Service Management
-
Ratings
Power Apps
7.8
19 Ratings
9% below category average
Visual Modeling00 Ratings7.617 Ratings
Drag-and-drop Interfaces00 Ratings9.118 Ratings
Platform Security00 Ratings9.318 Ratings
Platform User Management00 Ratings8.218 Ratings
Reusability00 Ratings4.518 Ratings
Platform Scalability00 Ratings8.217 Ratings
Best Alternatives
Jira Service ManagementPower Apps
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Score 9.0 out of 10
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Score 9.2 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Quixy
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Score 9.9 out of 10
Enterprises
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Score 9.3 out of 10
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Score 9.2 out of 10
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User Ratings
Jira Service ManagementPower Apps
Likelihood to Recommend
5.7
(76 ratings)
8.2
(21 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.6
(2 ratings)
10.0
(2 ratings)
Support Rating
9.1
(25 ratings)
9.7
(6 ratings)
User Testimonials
Jira Service ManagementPower Apps
Likelihood to Recommend
Atlassian
Great to manage your issues in a clear and centralised way. If your development teams work with Jira, it will all naturally come together. Great way to manage the issues from end to end. - Very flexible if you have people who understands the set up and is able to configure it for your needs - Maybe not the best if you want something with very easy set up
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Microsoft
PowerApps is well suited for "quick-wins" and fast prototypes of business solutions. It also is beneficial for situations where business partners and developers work together - it allows the business folks to provide a "quick-and-dirty" prototype which is then fleshed-out by developers that are trained experts on the platform. The interactive and easy to understand representation of the solution allows business partners to "see" the solution and add, remove, or correct aspects of it themselves. It provides a common view and understanding of the actual solution across business units and tech teams. PowerApps, being a low-code\no-code platform is not well suited for business processes that require many complex computations or large amounts of custom code - such as solutions that are better architected as Web Site or "full-blown" desktop solutions. There are solutions that are just not easy or quick to accomplish in a low-code\no-code platform. Enterprise Architects should know the difference, however business partners often try to create a solution and only when stuck because it becomes too complex do they engage a tech team for assistance - at which point there are sunk-costs involved and hinderences to re-platforming the solution
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Pros
Atlassian
  • Manageable workflow to ensure all users follow the same process.
  • Can ban boards for easy visual of ticket status.
  • Very flexible tool that can adapt to lots of different uses outside of the traditional service desk model.
  • Added communication tools help you get out of e-mail jail.
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Microsoft
  • Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
  • We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
  • The online learning resources and tutorials are helpful as well for those who are tech savvy.
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Cons
Atlassian
  • Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem).
  • No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability.
  • Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive.
  • Request forms are very basic and there is no native dynamic field ability available.
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Microsoft
  • More complicated to understand in comparison with Nintex Forms.
  • Complicated to find errors.
  • Using PowerApps for SharePoint Forms is a bit complicated by setting up the start and load scenario with a lot of JavaScript.
  • Load values, change them by code, and save them back could be easier. Actually quite complicated to handle a lot of variables.
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Usability
Atlassian
I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
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Microsoft
PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
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Support Rating
Atlassian
I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
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Microsoft
The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
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Alternatives Considered
Atlassian
When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did. JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and JIRA was the better option since it was less expensive and geared towards being a ticketing system.
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Microsoft
Much cheaper, much more customizable, and easier to use. There is not much of a learning curve and the licensing cost is much cheaper. PowerApps does one thing very well, whereas other platforms are mediocre. There is much more customization possible for your in-house workflows that you can build yourself vs using NetSuite engineers to build it for you.
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Return on Investment
Atlassian
  • JIRA has been incredibly useful. Our work is more organized and easier to view by the team members as well as upper-level people.
  • Our work is correctly assigned and when there are issues, they can be immediately addressed within the tool.
  • Users can attach screenshots or files of issues that help clarify the ticket. Developers can attach relevant data as well.
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Microsoft
  • It has given us a focal point for development. We now have the possibility of connecting to mobile and the default SharePoint online interface isn't always easy to manipulate. PowerApps has given us an opportunity to improve our user experience.
  • An improved user experience has given us a better shot at compliance. When users don't fight the environment, they don't gravitate towards workarounds or non-compliance.
  • As lists and libraries change, the platform scales pretty well.
  • Having users with the capability to create their own forms and tools has dialed back the app dev need (there is a balance though) and distributed power to the process architects and people who actually need the solutions in the first place—much more efficient model of service delivery: self-service.
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ScreenShots

Jira Service Management Screenshots

Screenshot of Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.Screenshot of Get an ITIL certified service desk. Everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.Screenshot of Deliver a better service experience. Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.Screenshot of Stay in the loop with developers. y linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.Screenshot of Deliver on SLA's. Nail your Service Level Agreements, every time. Your agents get a simple queue so they get the important things done first. Configure and get going in minutes.Screenshot of Automate those repetitive tasks. Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.