Archer Integrated Risk Management Platform vs. Jira Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Archer
Score 8.0 out of 10
N/A
RSA Archer, from the security, governance, and risk division of RSA Security is an integrated risk management / GRC platform.N/A
Jira Service Management
Score 8.1 out of 10
N/A
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
Pricing
Archer Integrated Risk Management PlatformJira Service Management
Editions & Modules
No answers on this topic
Free
$0
per month
Standard
$20
per agent/per month
Premium
$40
per agent/per month
Enterprise
Contact sales team
Offerings
Pricing Offerings
ArcherJira Service Management
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Archer Integrated Risk Management PlatformJira Service Management
Top Pros
Top Cons
Features
Archer Integrated Risk Management PlatformJira Service Management
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Archer Integrated Risk Management Platform
9.5
13 Ratings
22% above category average
Jira Service Management
-
Ratings
Common repository of GRC items8.712 Ratings00 Ratings
Risk management10.011 Ratings00 Ratings
Integration with Corporate Performance Management (CPM) systems8.89 Ratings00 Ratings
GRC policy management9.913 Ratings00 Ratings
Incident management10.013 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
Jira Service Management
8.2
75 Ratings
1% above category average
Organize and prioritize service tickets00 Ratings8.374 Ratings
Expert directory00 Ratings9.02 Ratings
Service restoration00 Ratings9.52 Ratings
Self-service tools00 Ratings7.268 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings7.761 Ratings
ITSM reports and dashboards00 Ratings5.862 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
Jira Service Management
10.0
1 Ratings
20% above category average
Configuration mangement00 Ratings10.01 Ratings
Asset management dashboard00 Ratings10.01 Ratings
Policy and contract enforcement00 Ratings10.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
Jira Service Management
7.3
69 Ratings
14% below category average
Change requests repository00 Ratings7.363 Ratings
Change calendar00 Ratings6.52 Ratings
Service-level management00 Ratings8.267 Ratings
Best Alternatives
Archer Integrated Risk Management PlatformJira Service Management
Small Businesses
Rencore Code (SPCAF)
Rencore Code (SPCAF)
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Forcepoint DLP
Forcepoint DLP
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Forcepoint DLP
Forcepoint DLP
Score 8.9 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Archer Integrated Risk Management PlatformJira Service Management
Likelihood to Recommend
9.0
(13 ratings)
5.8
(76 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
7.0
(3 ratings)
9.6
(2 ratings)
Support Rating
5.3
(2 ratings)
9.1
(25 ratings)
User Testimonials
Archer Integrated Risk Management PlatformJira Service Management
Likelihood to Recommend
RSA Security
RSA Archer is fantastic at cataloguing, personalizing assessments, raw reporting, and capacity to add custom fields. It is a little clunky around adding contextual information to notifications, peeking into data before attempting to load pages, quick navigation or determining linked (or sub-linked) relationships. These are all concerns that can either be worked around with an appropriate data scheme or with careful administration of the sub-routines.
Read full review
Atlassian
Great to manage your issues in a clear and centralised way. If your development teams work with Jira, it will all naturally come together. Great way to manage the issues from end to end. - Very flexible if you have people who understands the set up and is able to configure it for your needs - Maybe not the best if you want something with very easy set up
Read full review
Pros
RSA Security
  • Integration capabilities to multiple enterprise systems
  • Control standards and Procedures to address multiple regulatory/authoritative sources, standards and frameworks enabling test once satisfy many requiremnts
  • Rapid application development and User friendly tool with configuration capability to customize easily without user requiring programming or coding skills
Read full review
Atlassian
  • Manageable workflow to ensure all users follow the same process.
  • Can ban boards for easy visual of ticket status.
  • Very flexible tool that can adapt to lots of different uses outside of the traditional service desk model.
  • Added communication tools help you get out of e-mail jail.
Read full review
Cons
RSA Security
  • They release time to time updates, which causes issues in the GUI. However, one has to be careful while installing the update.
  • There is no open and free academy to learn more about the tool.
  • One cannot stay to a particular product version, they have to move to the next version to keep up with the changes.
Read full review
Atlassian
  • Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem).
  • No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability.
  • Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive.
  • Request forms are very basic and there is no native dynamic field ability available.
Read full review
Usability
RSA Security
Good tool to get the information communicated, approval workflow, and easy to add new findings/questionnaires. Seems to be compatible with different browsers and little downtime. Only request for improvement is to add an export feature with fewer clicks. Maybe batch export.
Read full review
Atlassian
I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
Read full review
Support Rating
RSA Security
Our RSA Archer team is dedicated to finding solutions for our organization. They haven't mentioned any issues with receiving support with deployment or bug fixes, and generally the platform is very dependable. They are always very excited about delivering a version upgrade and presenting any new features that provide more dashboards or chart types.
Read full review
Atlassian
I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
Read full review
Alternatives Considered
RSA Security
It has been roughly 5 years since I have seen Securevue, so a lot can change, but to me it felt like several products were purchased and an attempt was made to piece them all together into a single solution (and I believe that may have been true). It also required agents on endpoints which did not fit the model I believed customers were looking for. MetricStream appeared to be difficult to install as it took their own engineers some time to get it installed in my lab environment. I did not think their web interface was as intuitive as RSA Archer. Customization to the platform was possible to some degree, but required a lot more work and technical skills than required by Archer. I did like the landing page for MetricStream which called out the important action items for the current user, but Archer v6.X now has this feature.
Read full review
Atlassian
When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did. JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and JIRA was the better option since it was less expensive and geared towards being a ticketing system.
Read full review
Return on Investment
RSA Security
  • We were able to achieve approx 63% gain in operational efficiency.
  • Reduce the number of findings and exceptions during an Internal audit to almost zero.
  • Get compliance to all client contracts tracked through the tool thus increasing the confidence of clients in our systems and processes.
Read full review
Atlassian
  • JIRA has been incredibly useful. Our work is more organized and easier to view by the team members as well as upper-level people.
  • Our work is correctly assigned and when there are issues, they can be immediately addressed within the tool.
  • Users can attach screenshots or files of issues that help clarify the ticket. Developers can attach relevant data as well.
Read full review
ScreenShots

Jira Service Management Screenshots

Screenshot of Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.Screenshot of Get an ITIL certified service desk. Everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.Screenshot of Deliver a better service experience. Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.Screenshot of Stay in the loop with developers. y linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.Screenshot of Deliver on SLA's. Nail your Service Level Agreements, every time. Your agents get a simple queue so they get the important things done first. Configure and get going in minutes.Screenshot of Automate those repetitive tasks. Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.