Jira Service Management vs. Snow ITSM Enhancer
Jira Service Management vs. Snow ITSM Enhancer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Snow ITSM Enhancer | N/A | Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service. | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Jira Service Management | Snow ITSM Enhancer | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | Snow ITSM Enhancer | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Snow ITSM Enhancer | |
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Likelihood to Recommend | 5.8 (76 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | Snow ITSM Enhancer | |
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Likelihood to Recommend | Atlassian | Snow Software |
Pros | Atlassian | Snow Software |
Cons | Atlassian | Snow Software |
Usability | Atlassian | Snow Software No answers on this topic |
Support Rating | Atlassian | Snow Software No answers on this topic |
Alternatives Considered | Atlassian | Snow Software |
Return on Investment | Atlassian | Snow Software |
ScreenShots | Jira Service Management Screenshots |