Jira Service Management vs. Soffront CRM
Jira Service Management vs. Soffront CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product… | $20 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Jira Service Management | Soffront CRM | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Platform |
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Jira Service Management | Soffront CRM | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Creatio Score 9.3 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.5 out of 10 | Creatio Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Soffront CRM | |
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Likelihood to Recommend | 6.6 (78 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | 8.0 (1 ratings) |
Support Rating | 9.1 (25 ratings) | 7.0 (1 ratings) |
Jira Service Management | Soffront CRM | |
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Likelihood to Recommend | Atlassian | Soffront |
Pros | Atlassian | Soffront |
Cons | Atlassian | Soffront |
Usability | Atlassian | Soffront |
Support Rating | Atlassian | Soffront |
Alternatives Considered | Atlassian | Soffront |
Return on Investment | Atlassian | Soffront |
ScreenShots | Jira Service Management Screenshots | Soffront CRM Screenshots |