Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
SolarWinds IP Address Manager (IPAM)
Score 7.6 out of 10
N/A
Austin-based SolarWinds offers Internet Protocal address management (IPAM) networking service.
N/A
Pricing
Jira Service Management
SolarWinds IP Address Manager (IPAM)
Editions & Modules
Free
$0
per month
Standard
$20
per agent/per month
Premium
$40
per agent/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Jira Service Management
SolarWinds IP Address Manager (IPAM)
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
SolarWinds professional support is included to help customers on active maintenance 7 days a week, 365 days a year.
More Pricing Information
Community Pulse
Jira Service Management
SolarWinds IP Address Manager (IPAM)
Considered Both Products
Jira Service Management
Verified User
Administrator
Chose Jira Service Management
Jira is easier to set up and gets going faster. It is easier to customize to fit your needs and the Dashboard feature and added widgets really help you get the views you want to see. Other products are harder to set up, don't get going as quickly, and lack the dashboard …
BlueCat has a better and more accurate discovery process where Solarwinds IPAM is more suitable for a larger network environment. Both are great tools.
Great to manage your issues in a clear and centralised way. If your development teams work with Jira, it will all naturally come together. Great way to manage the issues from end to end. - Very flexible if you have people who understands the set up and is able to configure it for your needs - Maybe not the best if you want something with very easy set up
SolarWinds IP Address Manager is very useful the bigger and more complex the environment. Smaller organizations will have to consider the cost as it provides little benefit over monitoring maybe 2-3 servers. But I have over 24 DHCP servers with on average 15 subnets each so tracking and monitoring all that was very time-consuming. As a result, it was generally ignored until there was an issue. With SolarWinds IP Address Manager, I was able to set alerts to monitor scope utilization and duplicate IP addresses.
With IPAM automated address scanning, we can be confident that we are looking at an up-to-date, accurate snapshot of our network.
The built-in alerts are a great safety net. We know that even if we aren't paying close attention to our IP address space, IPAM is. If a range is nearly full, IPAM lets us know before it becomes a real problem.
IPAM's event logging gives us insight into any and all changes made by our network engineers.
Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem).
No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability.
Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive.
Request forms are very basic and there is no native dynamic field ability available.
The user experience is not as intuitive as other products. We have to be more restrictive around level 1 help desk access compared to NCM or NPM in SolarWinds.
Making and enforcing changes, not just monitoring, has been hit or miss in some instances.
We are heavily invested in SolarWinds. We currently own Network Performance Monitor, Netflow Traffic Analyzer, User Device Tracker, Server Application Monitor and Network Configuration Manager. We have NOC mode setup for deskside support for monitoring any down devices that may effect our network across the globe. This application gives us the information we need when we need it.
Jira Service Management tool will serve it's purpose to do what it is meant to be. It has it's own limitataions on few features, however it's the industry standard ticketing tool. All covers all the processes that required to resolve the issues. It has various use cases in incident management, Request management etc.
SolarWinds IPAM is like what SolarWinds itself says, i.e. easy to use and simple. SolarWinds has really made their orion and non-orion platform products so simple that any newbie can give a try and make the best use out of it. I learned SolarWinds IPAM by myself in a POC environment, and not just IPAM but other modules and now I own 6 certifications. You see how easy to use this product is.
We do not integrate IPAM into other systems other than the standard Orion integration. The performance is reasonable, however, we are running all the SolarWinds applications on a very large server.
I gave JIRA a 9 rating since for me JIRA works according to its purpose. Since there is a customer portal, our clients can leave a comment or communicate with us using the PR ticket that way it is easier for us to also request any additional information we need for our investigation.
I have not contacted customer support and therefore have no experience in this area. I know we have some issues with our VAR support at this time for Orion, but I don't know if the IPAM falls into the same support structure. Perhaps others in the organization may know more regarding the support area.
When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did. JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and JIRA was the better option since it was less expensive and geared towards being a ticketing system.
SolarWinds IP Address Manager was cheaper than both alternatives and far easier to manage. Device42 interface is years behind what Solarwinds offers. It is very outdated; BT Diamond required remote management and we constantly had to message support, it reached a point where it was better not to have the product at all.
We have not experienced any scalability issues with this product. However, SolarWinds needs to allow users to scale horizontally without any license restrictions. For example, we would like to separate Netflow and Orion onto different platforms but are unable to due to license restrictions.
IPAM has saved countless hours of running scripts and gathering data to compile reports to plan re-subnetting globally.
IPAM has reduced helpdesk incidents by immediately spotting bad DNSR and IP conflicts.
IPAM has helped eliminate blocks on projects whereas there is not currently enough address space requiring major changes to accommodate more IP'ed servers, gear, etc.