Jira Service Management vs. SolarWinds IP Address Manager (IPAM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Service Management
Score 8.1 out of 10
N/A
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
SolarWinds IP Address Manager (IPAM)
Score 7.7 out of 10
N/A
Austin-based SolarWinds offers Internet Protocal address management (IPAM) networking service.N/A
Pricing
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Editions & Modules
Free
$0
per month
Standard
$20
per agent/per month
Premium
$40
per agent/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsSolarWinds professional support is included to help customers on active maintenance 7 days a week, 365 days a year.
More Pricing Information
Community Pulse
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Considered Both Products
Jira Service Management
Chose Jira Service Management
Jira is easier to set up and gets going faster. It is easier to customize to fit your needs and the Dashboard feature and added widgets really help you get the views you want to see. Other products are harder to set up, don't get going as quickly, and lack the dashboard …
SolarWinds IP Address Manager (IPAM)
Chose SolarWinds IP Address Manager (IPAM)
BlueCat has a better and more accurate discovery process where Solarwinds IPAM is more suitable for a larger network environment. Both are great tools.
Top Pros
Top Cons
Features
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Jira Service Management
8.2
75 Ratings
1% above category average
SolarWinds IP Address Manager (IPAM)
-
Ratings
Organize and prioritize service tickets8.374 Ratings00 Ratings
Expert directory9.02 Ratings00 Ratings
Service restoration9.52 Ratings00 Ratings
Self-service tools7.268 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.761 Ratings00 Ratings
ITSM reports and dashboards5.862 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Jira Service Management
10.0
1 Ratings
20% above category average
SolarWinds IP Address Manager (IPAM)
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement10.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Jira Service Management
7.3
69 Ratings
14% below category average
SolarWinds IP Address Manager (IPAM)
-
Ratings
Change requests repository7.363 Ratings00 Ratings
Change calendar6.52 Ratings00 Ratings
Service-level management8.267 Ratings00 Ratings
Best Alternatives
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10

No answers on this topic

Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Likelihood to Recommend
5.8
(76 ratings)
9.4
(91 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.3
(4 ratings)
Usability
9.6
(2 ratings)
7.2
(11 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
9.1
(25 ratings)
10.0
(58 ratings)
Implementation Rating
-
(0 ratings)
10.0
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Jira Service ManagementSolarWinds IP Address Manager (IPAM)
Likelihood to Recommend
Atlassian
Great to manage your issues in a clear and centralised way. If your development teams work with Jira, it will all naturally come together. Great way to manage the issues from end to end. - Very flexible if you have people who understands the set up and is able to configure it for your needs - Maybe not the best if you want something with very easy set up
Read full review
SolarWinds
SolarWinds IP Address Manager is very useful the bigger and more complex the environment. Smaller organizations will have to consider the cost as it provides little benefit over monitoring maybe 2-3 servers. But I have over 24 DHCP servers with on average 15 subnets each so tracking and monitoring all that was very time-consuming. As a result, it was generally ignored until there was an issue. With SolarWinds IP Address Manager, I was able to set alerts to monitor scope utilization and duplicate IP addresses.
Read full review
Pros
Atlassian
  • Manageable workflow to ensure all users follow the same process.
  • Can ban boards for easy visual of ticket status.
  • Very flexible tool that can adapt to lots of different uses outside of the traditional service desk model.
  • Added communication tools help you get out of e-mail jail.
Read full review
SolarWinds
  • With IPAM automated address scanning, we can be confident that we are looking at an up-to-date, accurate snapshot of our network.
  • The built-in alerts are a great safety net. We know that even if we aren't paying close attention to our IP address space, IPAM is. If a range is nearly full, IPAM lets us know before it becomes a real problem.
  • IPAM's event logging gives us insight into any and all changes made by our network engineers.
Read full review
Cons
Atlassian
  • Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem).
  • No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability.
  • Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive.
  • Request forms are very basic and there is no native dynamic field ability available.
Read full review
SolarWinds
  • The user experience is not as intuitive as other products. We have to be more restrictive around level 1 help desk access compared to NCM or NPM in SolarWinds.
  • Making and enforcing changes, not just monitoring, has been hit or miss in some instances.
Read full review
Likelihood to Renew
Atlassian
No answers on this topic
SolarWinds
We are heavily invested in SolarWinds. We currently own Network Performance Monitor, Netflow Traffic Analyzer, User Device Tracker, Server Application Monitor and Network Configuration Manager. We have NOC mode setup for deskside support for monitoring any down devices that may effect our network across the globe. This application gives us the information we need when we need it.
Read full review
Usability
Atlassian
I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
Read full review
SolarWinds
SolarWinds IPAM is like what SolarWinds itself says, i.e. easy to use and simple. SolarWinds has really made their orion and non-orion platform products so simple that any newbie can give a try and make the best use out of it. I learned SolarWinds IPAM by myself in a POC environment, and not just IPAM but other modules and now I own 6 certifications. You see how easy to use this product is.
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Reliability and Availability
Atlassian
No answers on this topic
SolarWinds
We don't have any issues with availability. Our cluster setup provide us a 99,9% availability that is enough for us.
Read full review
Performance
Atlassian
No answers on this topic
SolarWinds
We do not integrate IPAM into other systems other than the standard Orion integration. The performance is reasonable, however, we are running all the SolarWinds applications on a very large server.
Read full review
Support Rating
Atlassian
I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
Read full review
SolarWinds
I have not contacted customer support and therefore have no experience in this area. I know we have some issues with our VAR support at this time for Orion, but I don't know if the IPAM falls into the same support structure. Perhaps others in the organization may know more regarding the support area.
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Implementation Rating
Atlassian
No answers on this topic
SolarWinds
Know the full scope of what you will be installing. Solarwinds can be a very complex installation. IPAM is just one fairly simplistic piece.
Read full review
Alternatives Considered
Atlassian
When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did. JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and JIRA was the better option since it was less expensive and geared towards being a ticketing system.
Read full review
SolarWinds
SolarWinds IP Address Manager was cheaper than both alternatives and far easier to manage. Device42 interface is years behind what Solarwinds offers. It is very outdated; BT Diamond required remote management and we constantly had to message support, it reached a point where it was better not to have the product at all.
Read full review
Scalability
Atlassian
No answers on this topic
SolarWinds
We have not experienced any scalability issues with this product. However, SolarWinds needs to allow users to scale horizontally without any license restrictions. For example, we would like to separate Netflow and Orion onto different platforms but are unable to due to license restrictions.
Read full review
Return on Investment
Atlassian
  • JIRA has been incredibly useful. Our work is more organized and easier to view by the team members as well as upper-level people.
  • Our work is correctly assigned and when there are issues, they can be immediately addressed within the tool.
  • Users can attach screenshots or files of issues that help clarify the ticket. Developers can attach relevant data as well.
Read full review
SolarWinds
  • IPAM has saved countless hours of running scripts and gathering data to compile reports to plan re-subnetting globally.
  • IPAM has reduced helpdesk incidents by immediately spotting bad DNSR and IP conflicts.
  • IPAM has helped eliminate blocks on projects whereas there is not currently enough address space requiring major changes to accommodate more IP'ed servers, gear, etc.
Read full review
ScreenShots

Jira Service Management Screenshots

Screenshot of Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.Screenshot of Get an ITIL certified service desk. Everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.Screenshot of Deliver a better service experience. Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.Screenshot of Stay in the loop with developers. y linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.Screenshot of Deliver on SLA's. Nail your Service Level Agreements, every time. Your agents get a simple queue so they get the important things done first. Configure and get going in minutes.Screenshot of Automate those repetitive tasks. Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.

SolarWinds IP Address Manager (IPAM) Screenshots

Screenshot of Customize your IP address management dashboard to quickly focus on your top priorities.Screenshot of Manage your DHCP and DNS services in one place.Screenshot of Streamline IP requests with a simple intake and approval wizard.Screenshot of Automatically scan for subnets or manually add.