Jira Service Management vs. Userlane
Jira Service Management vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | Userlane | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | ChurnZero Score 9.2 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | ChurnZero Score 9.2 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | Whatfix Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Userlane | |
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Likelihood to Recommend | 6.8 (78 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | 9.1 (1 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | Userlane | |
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Likelihood to Recommend | ![]() Atlassian
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Pros | ![]() Atlassian
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Cons | ![]() Atlassian
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Usability | ![]() Atlassian
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Support Rating | ![]() Atlassian
| Userlane No answers on this topic |
Alternatives Considered | ![]() Atlassian
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Return on Investment | ![]() Atlassian
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ScreenShots | Jira Service Management Screenshots | Userlane Screenshots |