JIRA

JIRA is a perfect fit for any organization where they have a large "in-flow" of projects, tasks, requests, etc. It helps to visualize who and where the majority of the projects are and how much time is being allotted or can be allotted to a particular task. It is particularly helpful in making sure that each team member is given an equal amount of work (if that is the goal) and seeing where each project stands.

JIRA is a tool that gets updated regularly. This is a sure sign that there is a company behind it that is always improving the quality of their product. This means we can rely on usage of this tool for years to come. Considering we have a lot of projects and tasks in JIRA and knowing it's a tool with a future we will definitely keep using it. Also, even though we don't attach a lot of files to our tasks, I don't think there are any storage limits.

I would give it a 10 but it doesn't read my mind yet

I used to get immediate support from the Jira helpdesk; also most of my issues are already explained in the user manual which is really helpful.

Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.