Jira Software vs. Journyx

The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.

Incentivized

Users cannot update their own time sheet if mistakes are made or things change after submitting. The time sheet must be rejected by the reviewer before the user can update the time sheet. It would be much better for the user to be able to update the time sheet and resubmit, barring approval, instead of the upfront action of the reviewer rejecting the time sheet.

Incentivized

• Running sprints and tracking progress of roadmap, epics, story, task and subtask
• The user interface is great. It allows tables inside details, have common shortcuts and clean design.
• Can create custom dashboards and can view data in multiple ways
• Advanced access rights based on role

Incentivized

• The strengths are real time data capture for our projects.
• Helps our department with our clinical trials for the budgeting process (we capture time per task).
• Allows our department to justify additional hires.

Incentivized

• Management of the software is very difficult at times, although has improved.
• Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
• Better integration with Trello, would love to see this happen. Right now it's very clumsy.

Incentivized

• Leave management ability can be improved to offer more functions and reporting.
• Administration function of adding new clients can be difficult and time consuming.
• Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.

Incentivized

This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.

In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.

Incentivized

All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing

Incentivized

JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.

Incentivized

Back end, administration or set up on the software.

Incentivized

Yes, it's there when I need it.

Incentivized

Can be slow at times.

Incentivized

Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.

One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Incentivized

Good training overall, some areas we do use.

Incentivized

Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.

Incentivized

It takes a lot of planning and it's time consuming.

Incentivized

Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.

Incentivized

Journyx is easy to use - intuitive with customizable drop down menus and with multiple report options, useful for a variety of purposes.

Incentivized

Server issues at first.

Incentivized

• Jira has positively made our company's daily activities much better organized
• With Jira we can track progress and follow up on tasks
• Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity

Incentivized

• Allowing for time and reporting to be easy to navigate
• Ease of entering time allows for employees/contractors to enter in their time

Incentivized